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- Tasks: Engage with customers, resolve issues, and support sales and marketing teams.
- Company: Forward-thinking company in Antrim offering a hybrid work environment.
- Benefits: Salary up to £28,000, flexible working hours, and career development opportunities.
- Why this job: Build strong customer relationships and make a real impact on customer satisfaction.
- Qualifications: 1-3 years in customer engagement or service roles, with SaaS experience preferred.
- Other info: Join a growing team and enjoy a dynamic work culture.
The predicted salary is between 16800 - 28000 £ per year.
We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team.
In this role, you will be the primary point of contact for customers. You’ll play a key role in building strong customer relationships that drive satisfaction, loyalty, and long-term retention, while working closely with Sales, Marketing, and Support teams to deliver a seamless customer experience.
Key Responsibilities- Provide ongoing administrative support to the Sales Team and customers
- Act as the first point of contact for customer queries and support
- Answer and appropriately forward incoming calls
- Manage workloads efficiently and ensure timely progression through to invoicing
- Design and implement effective communication plans and personalised customer touchpoints
- Track customer engagement behaviour and produce reports to identify trends and insights
- Engage proactively with customers: address inquiries, resolve issues, and escalate as necessary
- Provide technical and product support, guiding users and troubleshooting problems
- Develop positive rapport and advocate for customers internally
- Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives
- 1-3 years of experience in a customer engagement role, administrative, or customer service role
- Experience with line of business applications and invoicing
- Background in SaaS, e-commerce, or technical environments
- Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office
Customer Engagement Executive in Antrim employer: Nominate Recruitment Ltd
Contact Detail:
Nominate Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive in Antrim
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer engagement. Think about how you can demonstrate your experience with relationship building and problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Engagement Executive in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Engagement Executive. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any specific experiences that relate to the key responsibilities listed in the job description. Whether it's managing customer queries or implementing engagement strategies, we want to know what you've done!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you're keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Nominate Recruitment Ltd
✨Know Your Customer Engagement Basics
Before the interview, brush up on key customer engagement strategies. Understand how to build relationships and drive customer satisfaction. Be ready to discuss your previous experiences in similar roles and how they relate to the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
As a Customer Engagement Executive, communication is key. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or providing support.
✨Familiarise Yourself with Relevant Tools
Since the role involves using line of business applications and data reporting tools, make sure you’re familiar with these technologies. If you’ve used similar tools before, be prepared to discuss your experience and how it can benefit the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's customer engagement strategies and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
