HR Operations Specialist

Nomia is transforming the way organizations manage tail spend procurement. Our AI-powered SaaS platform combines cutting-edge technology with deep human procurement expertise to simplify sourcing, drive compliance, and unlock measurable value. With a fast-growing global customer base and teams across London, Dubai, Singapore, Krakow, Chicago, and India, we’re building a rocket ship for growth, and we’re looking for passionate, high-impact people to join us.

Join our dynamic human resources team, you will play a critical role in supporting HR operations on a global scale. We work collaboratively across the business to drive people strategies, foster a positive workplace culture, and ensure our employees thrive.

Responsible for supporting global HR operations, including payroll, benefits, compliance, HRIS, performance management, and employee lifecycle processes, ensuring consistent, compliant, and efficient HR service delivery across all international locations.

You will join a HR Team in London, including a HR Operations Manager, HR Assistant, Office Support & Communications, Quality & Compliance Manager and Internal Recruiter.

• Maintain accurate and up-to-date employee records across HR systems and files.
• Prepare and issue standard HR documentation, including employment contracts, contract amendments, letters, and confirmations.
• Act as a first point of contact for routine and general HR operational queries, providing guidance on policies, procedures, and HR systems, escalating complex issues where appropriate.
• Support the delivery of HR initiatives and projects as required.
• Assist with the implementation and ongoing application of global HR policies and procedures.
• Support the maintenance of employee handbooks and internal HR documentation.
• Manage HR inbox enquiries and support timely resolution of employee requests across the business.

• Support the consistent application of HR policies and processes across international locations.
• Assist managers with policy interpretation and procedural guidance.
• Support the coordination of HR audits by ensuring documentation and records are complete and up to date.
• Escalate potential compliance risks to the HR Operations Manager.

• Maintain employee data within BambooHR, ensuring accuracy and completeness.
• Support HR workflows, approvals, and document management within the HRIS.
• Assist with the preparation of standard HR reports, including headcount, absence, training, and benefits data.
• Support the optimisation and continuous improvement of HR system processes.

• Support the coordination of monthly payroll processes across multiple countries in collaboration with external payroll providers.
• Prepare and validate payroll input data, including starters, leavers, salary changes, bonuses, and deductions.
• Assist in resolving payroll queries and discrepancies in a timely manner.
• Maintain payroll documentation and records to support audits and reporting.
• Work closely with Finance to support payroll reconciliation and accuracy.

• Support the administration of global employee benefits programmes, including medical insurance, pensions, and country-specific benefits.
• Provide employees with guidance on benefits enrolment, changes, and general queries.
• Maintain accurate benefits data across HR systems and provider platforms.
• Support benefits reporting and internal documentation as required.

• Support the end-to-end onboarding process for new joiners, ensuring documentation is issued accurately and on time.
• Coordinate with the Internal Recruiter to support offer and contract processes.
• Support onboarding administration and ensure a smooth and positive employee experience.
• Assist with offboarding administration and documentation.

• Support the administration of performance review cycles, including tracking timelines and documentation.
• Maintain performance records and support follow-up actions.
• Assist managers with probation administration and performance-related processes.
• Support learning and development initiatives as required.

• Strong organisational and time-management skills.
• High attention to detail and accuracy.
• Clear and professional written and verbal communication skills.
• Comfortable managing multiple tasks in a fast-paced environment.
• Discreet and professional when handling confidential information.
• Practical, reliable, and solutions focused.
• 2–4 years’ experience in an HR Operations, HR Generalist, or HR Administrator role.
• Familiarity with HRIS systems (BambooHR experience desirable).
• Experience supporting payroll and benefits administration.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience supporting core HR processes across the employee lifecycle.
• Experience working in a multi-country or international organisation.
• Exposure to UK or international employment practices.
• Experience supporting junior HR team members.

• Adhere to Nomia’s data protection and information security policies at all times.
• Promote diversity and inclusion in line with Nomia’s core values.
• This is a hybrid role, with three office days per week required, potentially more during training or as requested by your supervisor.
• Contribute to continuous improvement in systems and processes.
• Please note that this role description is a guideline, and duties may evolve over time.