At a Glance
- Tasks: Manage strategic client relationships and drive adoption of Wexler’s platform for elite law firms.
- Company: Join a rapidly growing tech company transforming the legal landscape with generative AI.
- Benefits: Competitive salary, equity, learning budget, and bi-annual team retreats.
- Other info: Dynamic London office environment with significant growth opportunities.
- Why this job: Be a key player in shaping customer success and make a real impact in the legal industry.
- Qualifications: 2-5 years in client-facing roles; strong communication and data interpretation skills.
The predicted salary is between 50000 - 65000 € per year.
About the Role
The litigation landscape is changing forever thanks to generative AI. Customer Success is at the centre of this shift. We are looking for an ambitious, commercially minded Customer Success Lead to join our growing London team as the second Customer Success hire, helping the world’s top law firms on both sides of the Atlantic adopt, scale, and win with Wexler’s platform for expert litigators. This is a high-impact role for someone who wants to grow quickly. You will work directly with our Head of Customer Success, CEO, and Co-Founder to manage strategic client relationships, drive adoption, and help build the foundations of a world‑class CS function.
You will own key customer accounts across the full lifecycle onboarding, training, adoption, renewal, and expansion ensuring every client sees measurable value from day one. You will become a trusted advisor to partners, associates, and litigation teams, helping them integrate Wexler into critical workflows and uncover new opportunities for impact. As employee number two in Customer Success, you will play a major role in shaping how we scale customer engagement, refine processes, and build a best‑in‑class experience for elite legal clients.
What you will do
- You will be central to the company's growth, by becoming a trusted partner for our customers, helping them maximise Wexler’s value across their organisations.
- Managing portfolio of strategic accounts across leading law firms and in‑house legal teams, across the customer lifecycle with direct ownership of adoption, retention and growth metrics.
- Driving product usage and expansion by identifying new matters, teams, and offices where Wexler can deliver results.
- Building trusted client relationships with partners, associates, innovation teams, and operations stakeholders.
- Finding innovative ways to engage our customers with events, workshops and tailored sessions.
- Spot customer health and usage trends early by understanding usage data, customer feedback, and commercial insights.
- Master complex litigation workflows so you can advise customers on best practices and strategic use cases.
- Partner closely with Product and Engineering to surface customer feedback, resolve issues quickly, and influence roadmap priorities.
- Help build the CS playbook by improving processes, templates, enablement materials, and customer success strategy as we scale.
What you bring
- You understand that litigation AI is changing how elite legal professionals approach their highest‑stakes work, and that earning their trust takes more than a good demo.
- You enjoy working with smart, demanding customers and thrive in environments where depth and results matter.
- 2–5 years of experience in a client‑facing role: customer success, account management, consulting, or something adjacent, in B2B SaaS or a high‑performance client‑facing environment.
- You communicate clearly and calibrate well.
- You can read data and turn it into a story.
- You are comfortable with technology and genuinely curious about it.
- You are comfortable with ambiguity.
- Experience with law firms or legal teams is a plus but not a requirement.
London‑based and office‑focused. We work from WeWork Aldwych 4 days per week, and in‑person collaboration is core to our culture.
What we offer
At Wexler, you will work directly with some of the world’s best litigation teams on problems that genuinely matter. You will join early enough to have real ownership, visibility, and influence, while learning fast in a high‑performing environment. As the second Customer Success hire, you will have a front‑row seat in building the function, with significant room to grow into senior leadership as the company scales. We offer a competitive salary, meaningful equity in a rapidly growing company, huge autonomy and ownership, budget for learning and professional growth, and bi‑annual team retreats.
Customer Success Manager employer: NomadicML Inc.
Wexler is an exceptional employer for those looking to make a significant impact in the legal tech space. As a Customer Success Manager in our London office, you will enjoy a collaborative work culture that prioritises in-person engagement and offers substantial opportunities for professional growth. With competitive salaries, meaningful equity, and a commitment to employee development, you will be empowered to shape the future of customer success while working alongside some of the best litigation teams in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Show off your skills! If you’ve got experience in customer success or account management, make sure to highlight specific achievements in conversations. Talk about how you’ve driven product adoption or improved client relationships. Numbers speak volumes, so share those metrics!
✨Tip Number 3
Be curious and ask questions! When you get the chance to chat with someone from Wexler, show your interest in their platform and the litigation landscape. Ask about their challenges and how they see AI changing the game. This shows you’re engaged and ready to dive into the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It’s a great way to stand out and show you’re genuinely interested in joining our team. Plus, it gives us a chance to see your application in the best light possible!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in client-facing roles and how you've driven adoption and growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be dealing with high-stakes clients, it's crucial to demonstrate your ability to communicate clearly and effectively. Use examples in your application that show how you've adjusted your communication style for different audiences. This will help us see your adaptability!
Highlight Your Tech Savviness:We're looking for someone who's comfortable with technology and eager to learn. Mention any experience you have with SaaS products or similar technologies, and don't forget to share how you've quickly picked up new tools in the past. This will show us you're ready to dive into our platform!
Express Your Curiosity:Let us know about your willingness to learn and understand the legal domain deeply. Share any experiences where you've taken the initiative to learn about a complex subject or industry. This will help us see your potential to become a trusted advisor for our clients!
How to prepare for a job interview at NomadicML Inc.
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success, especially in a B2B SaaS context. Be ready to discuss how you've managed client relationships and driven adoption in previous roles. This will show that you understand the core responsibilities of the Customer Success Manager position.
✨Demonstrate Your Communication Skills
Since this role involves interacting with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've tailored your communication style to different audiences, whether it's a senior partner or a junior associate. This will highlight your adaptability and understanding of client dynamics.
✨Showcase Your Analytical Mindset
Be prepared to discuss how you've used data to inform your decisions in past roles. Think of specific instances where you identified trends or insights from usage data that led to improved client outcomes. This will demonstrate your ability to turn numbers into actionable strategies, which is crucial for this role.
✨Express Your Curiosity About Technology
Since the role requires a good grasp of technology, share your experiences with learning new tools or platforms. Talk about how you've quickly adapted to new technologies in the past and how that helped your clients. This will show your enthusiasm for the tech side of customer success and your willingness to dive deep into the product.
