Food & Beverage Supervisor

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF THE ROLE

The role of theF&B Supervisor is to support the wider F&B operational teams across theLibrary, Side Hustle, Twenty8 Restaurant, Event Operations and Room Service,developing a broad, cross-outlet understanding of NoMad's service standards,systems and guest experience.

Following astructured period of training within each outlet, the F&B Supervisor isexpected to cover floor management shifts across any of the five areas asrequired, stepping seamlessly into each space with the knowledge and confidenceto uphold that outlet's specific standards, systems and guest experience.

The F&BSupervisor supports the wider F&B Management team in maintainingconsistency of service across outlets, acting as a flexible, knowledgeablepresence able to step in wherever operational needs arise while respecting theindividual identity and design of each space.

WHAT WE OFFER

• £750 Refer a Friend Scheme




• 50% Employee discount in F&B outlets




• Pension Scheme




• Complimentary family meal and quality coffee/hot drinks whilst on duty




• Growing team with great training and progression opportunity




• Paid break and annual leave




• Good work/life balance




• Your birthday off (paid) after one year of service




• Hotel discount




• Hilton discount




• Wagestream




• Private Health Care




• Experience Stay - Breakfast included




• 5 days of paid sick leave for every rolling 12 months




• Additional holiday for each completed year of service

EXPECTATIONS

The F&B Supervisor is expected to:

• Be professional at all the times.




• Exhibit qualities of flexibility and leadership as well as be an effective communicator.




• Represent The NoMad positively to all internal and external stake holders as well as act as an ambassador of our brand when out in our industry’s community.




• Adhere to company policies and procedures at all times, including but not exclusive of; H&S policies, HR policies.




• Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work




• Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they related to standards of guest interaction.
  Maintain consistent service standards across all outlets covered, respecting the individual identity and design of each space.
  Ensure completion of assigned shift checklists and other duties specific to the outlet being covered.
  Maintain good knowledge of all systems in use across the outlets, including reservations, POS and reporting platforms.

MAINDUTIES & RESPONSIBILITIES

The main responsibilities of the F&B Supervisor are summarised below, the list is not exhaustive:

Cross-Outlet Floor Management

• Cover floor management shiftsacross the Library, Side Hustle, Twenty8 Restaurant, Event Operations and RoomService as required.




• Take ownership of servicestandards, team supervision and guest experience during assigned shifts withinthe designated outlet.




• Monitor floor operations inreal time, proactively identifying and addressing service gaps, staffing issuesor guest concerns.




• Adapt management style andguest interaction to suit the specific identity, pace and standards of eachoutlet.

Training& Outlet Knowledge Development

• Complete a structuredtraining programme within each outlet to build knowledge of its systems,procedures and team dynamics.




• Maintain and continuallydevelop knowledge across all five outlets, ensuring readiness to step into anyarea with minimal handover.




• Seek regular guidance fromOutlet Managers to stay current on outlet-specific updates, menu changes andservice standards.




• Support outlet teams in thedelivery of training where relevant, sharing cross-outlet best practice.

Systems& Standards Knowledge

• Maintain good workingknowledge of all systems used across outlets, including reservations platforms,POS systems and reporting tools.




• Ensure accurate use of eachoutlet's systems for bookings, billing and guest profiles while covering shifts.




• Support consistent data entryand reporting standards across outlets.




• Flag any system or processinconsistencies between outlets to the Head of F&B.

InService

• Contribute to theadministrative success of each outlet by executing designated office workefficiently and accurately




• Participate in ongoingeducational initiatives across outlets




• Structure seating and managefloor plans appropriately according to business levels within the outlet beingcovered




• Welcome guests and updateguest notes, tags and preferences accurately in the relevant outlet's systems




• Build relationships withregular guests and guests of note across all outlets covered




• Answer guest inquiries aboutbookings and booking policies specific to the outlet in service

Knowledge

• To ensure the guestexperience across all outlets is of an exceptional level, constantly reviewingstandards of practice to identify improvements




• High level of emotionalintelligence and adaptability across differing outlet environments




• Thorough understanding of theNoMad brand direction and objectives




• Comprehensive understandingof both the company and the building's history




• Good working knowledge ofreservations, POS and reporting systems used across the Library, Side Hustle,Twenty8, Event Operations and Room Service




• In-depth knowledge of eachoutlet including table capacities, procedures and team dynamics




• 100-level knowledge of allfood and beverage menus across outlets




• Close relationships with theHead of F&B and all Outlet Managers to communicate guest needs, staffingand reservation notes

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

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