Event Sales Coordinator

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

TheSales & Events Coordinator is responsibleforassisting and coordinating alladministrativetaskswithin theSales & Marketing division, including Groups, Meetings andEvents. This role is pivotal in supporting with respondingtoenquiriesreceived anddistributingeventsandsalescontractsandother relevant paperworkin a timely manner. Ensuring the smooth running of both theSales and GM&E department throughefficient organisation; sound understanding of hotel operations; and supportingthe department where requested.

EXPECTATIONS:

TheSales & EventsCoordinatorisexpected to:

• Alwaysmaintainaconsistentlyprofessional demeanor.
• RepresentNoMadLondonpositivelyinallinteractionswithinternal andexternal stakeholders.
• Alwaysadhere to company policies andprocedures,includingbut not limitedto Health & Safety policies, HR guidelines and compliancetrainings.
• Effectivelymanageworkloadandresponsibilitieswith efficiency.
• Fosterclear and effective communicationwithinthe team,across departments andbetweenboth hotels and management.
• Champion our company values and foster a positive and collaborative approach across all departments.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Sales & EventsCoordinator are summarised below, the list is not exhaustive:

GENERAL DUTIES

• Respondin a timelymannerto internaland externalsales andeventsemailsorrequest, helping where needed. This includes the end to end saleand planning of events and groups as allocated by the Director of Groups,Meetings and Events
• EnsuringallSalescollateral,Media Library and presentations are updated and incompliance with brand standards
• Receive and respond to incoming telephone calls for the sales team, serving as the communication hubfor Group and Event Sales.
• Prepareaccurate written correspondenceincludingletters,contracts,reports, banquet event orders, scheduleofevents,printedmenus,and e-mailsusing MSWord,Excel,PowerPoint,SalesCRM,Opera,and E Mail.
• Maintainaccounts,includingtraces,creatingandupdatingbookings,manipulatingeventsandguestroomblocks in Sales CRM.
• Completedistribution of Sales correspondence to the hotel operating departments asrequired. Examples: amenity cards, resumes, rooming lists etc.
• Runningofdaily,weekly and monthly reportsand meetings incl.BEOdistribution; BEOmeetings etc.
• Maintaindepartmentalreportsonaweekly/monthlybasisinsupportoftheDirectorof Sales.
• MaintainthevariousSalesfilesystems,bothelectronic and paper,includingAccount Files,Masterbinders for RFP's etc.
• Ensureallsaleskits,collateralImageLibrary,iPads,promotionalmaterials,photographsetcarekeptup todate and in efficient order,in stock and easy todistribute.Responsibleforstock take.
• Operatea variety of electronic and manual office resources, including but not limitedto laser printers, multi-functioncopymachines, fax machines, paging system,abindery machine.
• Intheabsence ofSales Management, assist clientsand seekoutsolutions torequests in a friendly,caring and helpful manner.

WHAT WE OFFER

• PensionScheme
• Complimentaryfamily meal and quality coffee/hot drinks whilst on duty
• Growingteam with great training and progression opportunity
• Paidbreak and annual leave
• Goodwork/life balance
• Yourbirthday off (paid) after one year of service
• Hoteldiscount
• PrivateHealth Care
• ExperienceStay - Breakfast included
• 5days of paid sick leave for every rolling 12 months
• Additionalholiday for each completed year of service
• £20 Uber ride when finishing after 1am

RESPONSIBILITIES

The main responsibilities of the Sales Coordinator are summarised below:

• Receiveand respond to incoming telephone calls for the sales team, serving as thecommunication hub for Group, Corporate, and Event Sales.
• Prepareaccurate written correspondence including letters, contracts, reports,banquet event orders, schedule of events, printed menus, and e-mails usingMS Word, Excel, PowerPoint, Sales CRM, Opera, and E Mail.
• Maintainaccounts, including traces, creating and updating bookings, manipulatingevents and guest room blocks in Sales CRM.
• Completedistribution of Sales correspondence to the hotel operating departments asrequired. Examples: amenity cards, resumes, rooming lists etc.
• Makereservations, enter rooming list and take care of amenities for Managersand Director(s). Follow-up by double-checking all VIP reservations andamenities. Coordinate and communicate with Front Desk to have VIP roomspre-assigned, any notes and / or upgrade traces added and ensure that apersonal note accompanies all respective amenities.
• Coordinateconverted Group bookings as and when required; including liaison with endclient and internal departments to ensure all coordination is confirmed,communicated and aligned.
• SupportDirector of Sales and Sales Managers in preparing for client siteinspections and events.
• Runningof daily, weekly and monthly reports.
• Maintaindepartmental reports on a weekly/monthly basis in support of the Directorof Sales. •Maintain the various Sales file systems, both electronic andpaper, including Account Files, Master binders for RFP’s etc.
• Ensureall sales kits, collateral Image Library, iPads, promotional materials,photographs etc are kept up to date and in efficient order, in stock andeasy to distribute. Responsible for stock take.
• Operatea variety of electronic and manual office resources, including but notlimited to laser printers, multi-function copy machines, fax machines,paging system, a bindery machine.
• Inthe absence of Sales Management, assist clients and seek out solutions torequests in a friendly, caring and helpful manner.
• Followdepartment policies, procedures and service standards.
• Followhotel safety policies and procedures.
• Performother tasks or projects as assigned by hotel management.

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

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