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For Companies At a Glance
- Tasks: Coordinate bookings and ensure top-notch customer service for global clients.
- Company: Join a leading global company in the hospitality industry.
- Benefits: Enjoy hybrid work options after probation and flexible shifts.
- Why this job: Be part of a dynamic team enhancing guest experiences worldwide.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
- Other info: This role involves occasional weekend shifts, perfect for adaptable candidates.
The predicted salary is between 24000 - 36000 £ per year.
At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele.
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.
We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing #1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked #1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad #422 on their list of America\’s fastest-growing private companies, thanks to our remarkable 1126% growth rate.
Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong.
Role Description
We are seeking a dedicated Reservation Coordinator to join our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive the best possible temporary housing solutions.
As a Reservation Coordinator, you will have the opportunity to work closely with clients from around the globe to understand their temporary housing needs for their guests. You will engage with a variety of temporary housing partners across the EMEA region to secure the most suitable accommodations.
Your role will involve coordinating with multiple stakeholders to ensure that all requirements are met, and guests have a seamless experience.
Key responsibilities include:
- Client Interaction: Build and maintain strong relationships with clients, understanding their specific housing requirements.
- Booking Coordination: Liaise with temporary housing partners to book accommodations that meet the clients\’ needs.
- Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
- Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
- Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.
If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.
Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.
Qualifications
- Strong Interpersonal Skills: Proven experience in building and maintaining relationships with clients.
- Customer Satisfaction: Demonstrated ability to maintain high levels of customer satisfaction.
- Customer Support: Experience in resolving complex customer issues.
- Communication Skills: Excellent written and verbal communication skills.
- Hospitality/Customer Service Experience: Preferably, experience working in the hospitality or customer service industry.
- Educational Background: A Bachelor\’s degree in Hospitality Management, Business Administration, or a related field is highly preferred.
- Organisational Skills: Strong organizational and time-management skills.
Reservations Coordinator employer: Nomad Temporary Housing
Contact Detail:
Nomad Temporary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarize yourself with common reservation systems used in the hospitality industry. Being knowledgeable about these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and complaints. Practice scenarios where you can showcase your ability to remain calm and efficient under pressure, as this is crucial for a Reservations Coordinator.
✨Tip Number 3
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with others who have experience in reservations. This could provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experiences in reservations or hospitality during the interview. Think of specific examples where you successfully managed bookings or resolved guest issues, as this will highlight your relevant skills.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reservations Coordinator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in reservations or hospitality. Provide specific examples of how you've handled bookings, customer inquiries, or guest concerns to demonstrate your suitability for the role.
Showcase Communication Skills: Since excellent communication is crucial for this position, make sure to highlight your strong organizational and communication skills. Use clear and concise language in your application to reflect these abilities.
Tailor Your Application: Customize your cover letter to address the specific needs of the company. Mention your proficiency with reservation systems and any relevant computer skills that align with the job requirements.
How to prepare for a job interview at Nomad Temporary Housing
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarize Yourself with Reservation Systems
Make sure you understand the reservation systems commonly used in the hospitality industry. If you have experience with any specific systems, mention them during the interview to demonstrate your technical proficiency.
✨Demonstrate Strong Organizational Skills
The position requires handling multiple bookings and inquiries simultaneously. Be ready to discuss how you prioritize tasks and manage your time effectively, perhaps by sharing a relevant experience from your previous roles.
✨Prepare for Shift Work Questions
Since this role involves shift work, be prepared to discuss your availability and flexibility. Think about how you can adapt to different schedules and what strategies you use to maintain work-life balance while working shifts.
