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For Companies At a Glance
- Tasks: Coordinate guest services, resolve issues, and maintain client relationships in a dynamic team.
- Company: Join Nomad Temporary Housing, a top-rated provider of corporate apartments with global reach.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team environment.
- Why this job: Be part of a #1 rated company, known for excellence and rapid growth in the housing sector.
- Qualifications: Passion for customer service, strong communication skills, and multitasking abilities required.
- Other info: Two shifts available: Monday-Friday or Thursday-Monday, perfect for students seeking flexible work.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele.
Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.
We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing #1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked #1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad #422 on their list of America's fastest-growing private companies, thanks to our remarkable 1126% growth rate.
Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong.
Role Description
We are seeking a dedicated Guest Service Coordinator in our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive best possible service working with our clients and partners.
The Guest Service Coordinator will be working closely with our partners to curate and provide accurate arrival / departure information as well as obtaining inspections. Moreover the candidate will also complete relevant wellness checks to ensure we have satisfied clients.
The Guest Service Coordinator will also be handling from start to finish any service issues whilst the guest is in house with our partners, accurately updating systems as well as communicating effectively.
Key responsibilities include:
- Client Interaction: Build and maintain strong relationships with clients, understanding their specific service issues
- Attention to detail: Liaise with temporary housing partners to obtain all relevant information for the stay.
- Issue resolution: Being able to identify and efficiently rectify issues within the aparment.
- Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
- Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
- Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.
There are two roles we are currently recruiting for:
1) Monday-Friday
2) Thurs-Mon (weekend role)
If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.
Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.
Guest Services Coordinator employer: Nomad Temporary Housing
Contact Detail:
Nomad Temporary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Coordinator
✨Tip Number 1
Familiarise yourself with the temporary housing industry and Nomad's unique offerings. Understanding our services and what sets us apart will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Nomad Temporary Housing. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experiences where you've successfully resolved customer service issues, as this is a key aspect of the Guest Services Coordinator role.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or an in-person meeting, effective communication is crucial for building relationships with clients and partners.
We think you need these skills to ace Guest Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise any roles where you've successfully resolved issues or built strong client relationships, as these are key aspects of the Guest Services Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've handled similar tasks in previous roles.
Showcase Attention to Detail: Since attention to detail is crucial for this position, ensure that your application is free from errors. Double-check your documents for spelling and grammatical mistakes, and make sure all information is accurate and well-organised.
Highlight Team Collaboration Skills: Mention any experiences where you worked effectively within a team. This could include projects or roles where collaboration was essential to achieving success, as teamwork is a significant part of the Guest Services Coordinator role.
How to prepare for a job interview at Nomad Temporary Housing
✨Research the Company
Before your interview, take some time to learn about Nomad Temporary Housing. Understand their services, values, and recent achievements, such as being rated #1 in Overall Satisfaction. This knowledge will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
As a Guest Services Coordinator, your role revolves around client interaction. Be prepared to share examples of how you've successfully handled customer service issues in the past. Highlight your ability to build relationships and resolve problems efficiently.
✨Showcase Attention to Detail
Attention to detail is crucial in this role. During the interview, mention specific instances where your meticulous nature helped prevent issues or improved service quality. This will demonstrate that you understand the importance of accuracy in client interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential challenges you might face as a Guest Services Coordinator and how you would address them. Practising these scenarios can help you respond confidently during the interview.
