At a Glance
- Tasks: Lead restaurant operations, ensuring exceptional guest experiences and driving revenue.
- Company: Join NoMad London, where hospitality meets career growth in a vibrant environment.
- Benefits: Enjoy competitive pay, discounts, health care, and a great work/life balance.
- Other info: Opportunities for training, progression, and a supportive team culture await you.
- Why this job: Be part of a dynamic team that values your growth and creativity in hospitality.
- Qualifications: Experience in premium hospitality and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
THE NOMAD WAY
Hospitality is at the core of what we do and who we are.
It’s more than just a job; it’s a path to a career in our industry.
Many of us at No Mad have grown from within these walls and we pride ourselves on providing these opportunities.
We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive us.
- Welcome to No Mad London
- OVERVIEW OF THE ROLE
The Restaurant Manager for Twenty8 is responsible for the full operational, commercial, and guest experience performance of the restaurant.
This role leads the team to deliver exceptional service, ensures brand standards are upheld, and drives revenue and profitability while maintaining a strong culture aligned with No Mad values.
EXPECTATIONS
The Restaurant Manager is expected to
- Be professional at all the times
- Be a positive ambassador of The No Mad throughout your professional career here.
- Always adhere to company policies and procedures, including but exclusive of; H&S policies, HR policies; employee handbook.
- To role model The No Mad values and bringing them to life through every interaction.
- MAINDUTIES & RESPONSIBILITIES
The main responsibilities of the Restaurant Manager are summarised below, the list is not exhaustive:
- Lead daily restaurant operations, ensuring seamless service delivery
- Drive exceptional guest experience, handling VIPs, complaints, and service recovery
- Ensure strong communication between kitchen, bar, and front-of-house teams
- Oversee reservations, table management, and pacing to maximise covers and experience
- Maintain consistency in food, beverage, and service standards
- Ensure compliance with hygiene, health & safety, and licensing regulations
- Support and execute activations, seasonal menu changes, and special events
- Drive revenue through effective floor management and upselling culture
- Monitor daily, weekly, and monthly trading performance (covers, spend per head, revenue)
- Manage labour costs in line with budget
- Support budgeting and forecasting processes
- Ensure stock control, ordering, and inventory accuracy
- Oversee billing, cash handling, and financial controls
- Ensure menus, pricing, and descriptions are accurate and aligned with brand standards
- Maintain SOPs and ensure team adherence
- Support marketing initiatives and ensure brand consistency in the restaurant
- Manage guest feedback tracking and implement improvements
- Ensure reporting and documentation are completed accurately and on time
SKILLS & EXPERIENCE REQUIRED
Essential
- Experience within a hotel or premium hospitality F&B environment.
- Strong organisational skills and attention to detail.
- Commercial awareness and financial literacy.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, particularly Excel.
- Proficiency in Adobe In Design
Desirable
- Experience within a lifestyle or luxury hospitality brand.
- Exposure to events, private dining, or multi-outlet operations.
- Understanding of outlet pacing and revenue optimisation
- Personal Attributes
- Highly organised and detail-oriented.
- Calm under pressure with the ability to manage multiple priorities.
- Professional, discreet, and brand-conscious.
- Proactive communicator and collaborative team member.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
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Restaurant Manager employer: Nomad Hotel
At NoMad London, we believe in nurturing talent and fostering a vibrant work culture that prioritises hospitality and employee growth. As a Restaurant Manager, you'll not only lead a dedicated team in delivering exceptional guest experiences but also benefit from a range of perks including a generous employee discount, comprehensive health care, and opportunities for career progression within our thriving hotel environment. Join us to be part of a dynamic team that values professionalism, collaboration, and a strong commitment to our brand's values.
