At a Glance
- Tasks: Keep public areas sparkling clean and welcoming for guests.
- Company: Join the vibrant team at NoMad London, a luxury hotel.
- Benefits: Enjoy discounts, health care, and a paid birthday off!
- Other info: Great training and career progression opportunities await you!
- Why this job: Be part of a dynamic team and make a real difference in guest experiences.
- Qualifications: Previous housekeeping experience in a fast-paced environment is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As a Public Area Attendant you will be responsible for cleaning and servicing of public areas (bar/restaurant/events area), corridors, fire exits, stairways and service areas on assigned floors/areas to ensure they are clean, orderly, attractive and well maintained. Ideal candidate should have previous housekeeping experience from a fast pace and luxury hotel environment.
EXPECTATIONS
- Always maintain a consistently professional demeanor.
- Represent NoMad London positively in all interactions with internal and external stakeholders.
- Always adhere to company policies and procedures, including but not limited to Health & Safety policies, HR guidelines and compliance trainings.
- Effectively manage workload and responsibilities with efficiency.
- Foster clear and effective communication within the team, across departments and between both hotels and management.
- Exhibit strong leadership skills to guide and inspire the team.
- Champion our company values and foster a positive and collaborative approach across all departments.
MAIN DUTIES & RESPONSIBILITIES
- Always prioritise guest-facing areas and urgent tasks over non-essential duties.
- Ensure all work is approached with a clear focus on maintaining high standards in areas visible to guests, while managing time effectively to complete secondary tasks as required.
- Maintain clear and consistent communication within the team and with other departments such as Front Office, Maintenance, and Food & Beverage to ensure smooth coordination, timely updates, and efficient resolution of tasks and guest requests.
- Guest toilets must be checked regularly throughout the day to ensure cleanliness and readiness.
- Manage time effectively to complete secondary tasks without compromising on service quality.
- Ensure high quality cleaning service in the Front of House and Back of House areas.
- Complete all daily tasks in accordance with Knowcross recurring job schedules.
- Regularly check the Knowcross system to ensure all assigned duties are acknowledged, completed on time, and updated accurately to maintain operational efficiency and accountability.
- Keep working areas clean and tidy and maintain cleaning equipment in good working condition.
- Ensure service area is well stocked with necessary products and cleaned always.
- Report on issues such as equipment and maintenance issues, stains on furniture and carpets promptly to department manager for immediate action.
- Perform regular deep cleaning of all areas of hotel as instructed.
- Collecting, processing, and delivering laundry, dry cleaning, and pressing for guests in the absence of the valet.
- When handling guest laundry verify the correct laundry service is selected as per the guest laundry list and follow the process accordingly.
- Accurately count all guest laundry items, checking for and reporting any stains, rips, or holes.
- Inspect all garments for lost property (e.g., items left in pockets) and report any findings to management promptly.
- To always follow H&S and Standard Operating Procedures.
- To perform any additional task required as per business need.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - including breakfast
Public Area Attendant employer: NoMad Hotel
At NoMad London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and professional growth. As a Public Area Attendant, you will enjoy a range of benefits including a generous employee discount, a supportive pension scheme, and opportunities for training and progression within our expanding team. With a focus on maintaining high standards in a luxury hotel environment, we ensure a rewarding experience for our employees, complemented by a good work/life balance and unique perks like a paid birthday off after one year of service.
StudySmarter Expert Advice🤫
We think this is how you could land Public Area Attendant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Public Area Attendant role.
✨Tip Number 2
Show up in style! If you get the chance for an informal chat or a meet-and-greet, dress smartly and bring your A-game. First impressions matter, especially in a luxury hotel environment like NoMad London.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email expressing your enthusiasm. It shows initiative and helps you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready to discuss how you handle busy situations or guest requests. Share specific examples from your previous housekeeping experience to demonstrate your skills and adaptability.
We think you need these skills to ace Public Area Attendant
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous housekeeping experience you have, especially in fast-paced or luxury hotel environments. We want to see how your background aligns with the role of a Public Area Attendant!
Be Professional and Personable:Since you'll be representing NoMad London, it's important to convey a professional yet friendly tone in your application. Let us know how you can maintain high standards while interacting positively with guests and team members.
Communicate Clearly:Effective communication is key in this role. In your application, share examples of how you've successfully collaborated with teams or departments in the past. We love seeing candidates who can foster clear communication!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at NoMad Hotel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Public Area Attendant. Familiarise yourself with the specific tasks mentioned in the job description, like maintaining cleanliness in guest-facing areas and managing time effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since previous housekeeping experience in a fast-paced luxury hotel environment is ideal, be ready to share specific examples from your past roles. Talk about how you handled busy situations, prioritised tasks, and maintained high standards of cleanliness. This will give the interviewer confidence in your ability to perform well in their setting.
✨Communicate Effectively
Effective communication is key in this role, so practice how you'll articulate your thoughts during the interview. Be prepared to discuss how you've collaborated with other departments in the past, such as Front Office or Maintenance, to ensure smooth operations. Highlighting your teamwork skills will show that you can foster a positive working environment.
✨Emphasise Your Professionalism
As a Public Area Attendant, maintaining a professional demeanour is crucial. During the interview, dress appropriately and exhibit a positive attitude. Be polite and respectful to everyone you meet, as this reflects how you would represent the company. Remember, first impressions matter!
