Security Supervisor in London

THE NOMAD WAY

Hospitality is at the core of what we do and who we are.

It’s more than just a job; it’s a path to a career in our industry.

Many of us at No Mad have grown from within these walls and we pride ourselves on providing these opportunities.

We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm.

Our values connect us; our behaviours guide us; and our non-negotiables drive us.

• Welcome to No Mad London
• OVERVIEW OF ROLE

The Security Supervisor will be responsible to manage day to day security operations and make sure that all run according to procedures and established standards outlined by Security Manager.

The No Mad’s Security Supervisor shall ensure effective and adequate leadership to the Duty Security Officers and junior staff by providing support and example of effective and proactive culture to the team

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Wagestream
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Hilton worldwide discount
• £20 uber ride (after 1am)
• Private health care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

EXPECTATIONS

The Security Supervisor is expected to

• Be professional at all the times
• Adhere to company policies and procedures at all times, including but not exclusive of; H&S policies, HR policies
• Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work
• Communicate well within the team and other departments across the hotel and
• Be Hands-on, enthusiastic and self-motivated
• Show genuine care about guests and their very own preferences.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Security Supervisor are summarised as below, however the list is not exhaustive:

• Risk Assessment and operational duties.
• Ensure all positions are covered.
• Identify and assess potential security risks within the hotel.
• Ensure all occurrences, incidents, and accidents are fully recorded.
• Handle difficult or disruptive situations professionally.
• Conduct regular safety inspections of fire exits, alarms, and equipment.
• Emergency and access control systems.
• Emergency Life Systems such as: Fire alarm systems, Refuge call points.
• Location of all Fire extinguishers, Fire Exits and staircases.
• Maintaining Intruder Alarms and Access Control to all areas.
• Monitoring of CCTV.
• Accident and Incident response.
• Respond promptly to any incidents, alarms, and emergencies with any persons protected for further harm.
• Provide First Aid and coordinate with emergency services if necessary and document all actions.
• Investigate and complete detailed report with all documentation to be reported to Security Manager.
• Assist guests with security concerns and ensure their safety.
• Handle lost and found items and manage guest complaints related to security.
• Engage in friendly conversations and show genuine interest in guest experiences.
• Exhibit professionalism, courtesy, and a positive attitude at all times.

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.