At a Glance
- Tasks: Lead the hotel's Food & Beverage operations and create unforgettable guest experiences.
- Company: Join NoMad London, where hospitality meets charm and career growth is a priority.
- Benefits: Enjoy discounts, paid breaks, private healthcare, and your birthday off after one year.
- Other info: Dynamic role with opportunities for training and progression in a thriving hotel.
- Why this job: Be the face of F&B, inspire teams, and drive exceptional service in a vibrant environment.
- Qualifications: Passion for hospitality, leadership skills, and a knack for creating memorable experiences.
The predicted salary is between 31500 - 38500 £ per year.
THE NOMAD WAY
Hospitality is at the core of what we do and who we are.
It’s more than just a job; it’s a path to a career in our industry.
Many of us at No Mad have grown from within these walls and we pride ourselves on providing these opportunities.
We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to No Mad London
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and 28 days annual leave
- Laundry service
- Wagestream
- Your birthday off (paid) after one year of service
- Hotel stay discount
- Private Health Care
- Experience Stay - including breakfast
- Worldwide Hotel discount in Hilton properties
THE ROLE - HEAD OF FOOD & BEVERAGE
The Head of Food & Beverage is the operational and cultural leader of the hotel's Food & Beverage offering.
As the visible face of F&B, this role is expected to spend significant time on the floor, acting as lead host, building guest relationships, leading service standards and driving exceptional experiences across all outlets and events.
Combining hands-on operational leadership with strong commercial acumen, the role is accountable for guest satisfaction, team performance, revenue growth and overall F&B success.
EXPECTATIONS
Operations & Guest Experience
Be the visible face of F&B across all outlets, leading from the floor and driving exceptional guest experience Act as the Hotel's lead host, building strong relationships with guests, VIPs, members and corporate clients Ensure consistently high standard of service, food,, beverage, presentation and atmosphere across all outlets Lead service during peak trading periods, special events and VIP visits Resolve guest feedback promptly and professionally Ensure compliance with Health & Safety, food hygene, licensing and brand standards
- Leadership & People
- Inspire a high-performing, guest-focused culture thorugh visible, hands-on leadership presence
- Coach and develop managers to lead confidently from the floor
- Ovrsee recruitment, onboarding, training, performance management and succession planning
- Ensure effective workforce planning and compliance with employment legislation and P&D policies
- Financial Performance
- Own the Food & Beverage P&L and deliver agreed financial targets
- Control labour, food and beverage costs, stock and wastage
- Parner with Finance and Procurement to maximise profitability and operational efficency
- Collaboration
- Work closely with Kitchen, Rooms divisions, Sales & Marketing, Revenue, Finance and People & Development
- Represent Good & Beverage within the Senior Leadership Team
- Act as an ambassador for the Hotel and its brand
- Personal Attributes
- Passionate, charismatic and highly visible hospitality leader
- Exceptional host with a genuine passion for creating memorable guest experience
- Commercially minded with strong operational and financial acumen
- Inspiring people leader who develops high-performing teams
- Calm, organised and decisive under pressure
This job description is not intended to be an exhaustive list of duties, responsibilities, or requirements.
Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.
Head of Food & Beverage in London employer: NoMad Hotel
Nomad Hotel in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as private health care, employee discounts, and a strong emphasis on work/life balance, team members are encouraged to thrive both personally and professionally while being part of a dedicated team committed to delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Food & Beverage in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NoMad Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NoMad Hotel
Don't be shy about reaching out to NoMad Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Food & Beverage in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NoMad Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NoMad Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
