Events Operations Manager in London

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

OVERVIEW OF ROLE

The role of the Events Operations Manager is to successfully lead the F&B team in executing all areas of service in our various event spaces as well as be central to planning and logistics of event execution across the hotel. The ability to lead and inspire others while maintaining a positive, hospitality-focused attitude is crucial to the success of this role. Commitment to service and taking care of others is a must.

EXPECTATIONS

The Events Operations Manager is expected to:

• Be professional at all times.
• Exhibit qualities of flexibility and leadership as well as be an effective communicator.
• Represent The NoMad positively to all internal and external stakeholders and act as an ambassador of our brand when out in our industry’s community.
• Adhere to company policies and procedures at all times, including but not exclusive of; H&S policies, HR policies.
• Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work.
• Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they relate to standards of guest interaction.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Events Operations Manager are summarised below, the list is not exhaustive:

• Work closely with Head of Event Sales in planning and execution of special events.
• Liaise with third party vendors on logistics.
• Create and maintain Event Team Rota ensuring adequate staffing levels to cover specific needs.
• Communicate with Event Kitchen team to effectively create and evolve event operating procedures.
• Be familiar with F&B opening/closing procedures including updating service notes.
• Help create a positive, encouraging, and fun place to work for our team.
• Be present on the service floor for events, anticipating guest needs, supporting all levels of line staff in their duties, and ensuring smooth transition of information through handovers.
• Ensure that a detailed daily management log is maintained.
• Assist in all F&B outlets as needed and as event schedule allows.
• Log any issues with their various departmental procedures as needed.
• Ensure the guest experience is of an exceptional level and constantly review standards of practice to see where improvements can be made.
• Handle guest complaints in a timely and efficient manner, reporting to the Food and Beverage Director when applicable.
• Be aware of budgeted occupancy and make necessary staffing adjustments.
• Work alongside the various other departments in upholding the standards and assisting where necessary to support.
• Perform any other reasonable tasks asked by management according to the changing business needs.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.