Dining Room Manager in London

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

OVERVIEW OF THE ROLE

The role of the Dining Room Manager is to successfully lead the F&B team in executing all areas of service across our various outlets. The ability to lead and inspire others while maintaining a positive, hospitality-focused attitude is crucial to the success of this role. Commitment to service and taking care of others is a must.

EXPECTATIONS

• Be professional at all times.
• Exhibit qualities of flexibility and leadership as well as be an effective communicator.
• Represent The NoMad positively to all internal and external stakeholders and act as an ambassador of our brand.
• Adhere to company policies and procedures at all times, including H&S and HR policies.
• Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work.
• Communicate well within the team and other departments across the hotel and collaborate on shared initiatives related to standards of guest interaction.

MAIN DUTIES & RESPONSIBILITIES

• Support the F&B team in executing gracious and approachable service while maintaining high standards of product knowledge and guest service standards.
• Contribute to the administrative success of the department by executing designated office work efficiently and accurately.
• Show versatility and flexibility by working with teams in different outlets and across different departments within F&B.
• Attend weekly F&B Management meetings as well as relevant planning/collaborative efforts.
• Ensure that all staff Health & Safety standards are always upheld.
• Reward and recognise individual and team performance to encourage an engaged and motivated team.
• Perform opening/closing procedures including updating service notes.
• Be present on the service floor, anticipating guest needs, supporting all levels of line staff in their duties, and ensuring smooth transition of information through handovers.
• Ensure the guest experience is of an exceptional level and constantly review standards of practice to see where improvements can be made.
• Work alongside various other departments in upholding the standards and assisting where necessary to support.
• Perform any other reasonable tasks asked by management according to changing business needs.

WHAT WE OFFER

• £750 Refer a Friend Scheme.
• 50% Employee discount in F&B outlets.
• Pension Scheme.
• Complimentary family meal and quality coffee/hot drinks whilst on duty.
• Growing team with great training and progression opportunity.
• Paid break and annual leave.
• Good work/life balance.
• Your birthday off (paid) after one year of service.
• Hotel discount.
• Wagestream.
• Private Health Care.
• Experience Stay - Breakfast included.
• 5 days of paid sick leave for every rolling 12 months.
• Additional holiday for each completed year of service.

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.