At a Glance
- Tasks: Lead and inspire the housekeeping team to deliver exceptional service.
- Company: Join NoMad London, where hospitality meets career growth.
- Benefits: Enjoy discounts, paid breaks, and a supportive work environment.
- Other info: Great training opportunities and a positive work-life balance.
- Why this job: Be part of a dynamic team in a thriving hotel atmosphere.
- Qualifications: Passion for hospitality and strong leadership skills required.
The predicted salary is between 20000 - 25000 £ per year.
THE NOMAD WAY
Hospitality is at the core of what we do and who we are.
It’s more than just a job; it’s a path to a career in our industry.
Many of us at No Mad have grown from within these walls and we pride ourselves on providing these opportunities.
We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive us.
- Welcome to No Mad London
- OVERVIEW OF ROLE
Reporting directly to the Executive Housekeeper, the Senior Housekeeper is an integral part of the housekeeping operations.
Liaising closely with all hotel departments, the Senior Housekeeper will both lead and inspire others, to ensure the delivery of timeless and authentic service.
As part of Housekeeping Management team, the ideal candidate will be responsible for creating a friendly, attentive, and caring environment for the team and guests.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Hilton discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
- £20 Uber ride finishing after 1am
EXPECTATIONS
The Senior Housekeeper is expected to
- Be professional at all the times
- Be a positive ambassador of The No Mad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of; compliance policies, HR policies; employee handbook.
- Genuine passion and care for all things food and product; with an appetite to continue to learn about the produce and dishes we offer across all outlets.
- To role model The No Mad values and bringing them to life through each and every interaction
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Senior Housekeeper are summarised below, the list is not exhaustive:
- Performing all duties with care, sense of responsibility and positive attitude, ensuring team is energized and feel looked after
Overlooking all areas of daily operations, ensuring everything runs smoothly including Rooms, Public Areas, Laundry
- Giving daily feedback to team, bringing up any areas of concern as well as positive feedback to management
- Constantly looking for improvements within the team, operations, tools, and all areas
- Opening shifts and acting as coordinator, passing messages, dealing with, and assigning guest requests
Inspecting rooms throughout the day, maintaining high 5* standards in cleanliness and service
- Communicating with Maintenance regarding rooms quality, reporting jobs, blocking Perfect Room Programme rooms, and prioritising those accordingly
- Communicating effectively with all departments
- Attending relevant meetings in absence of Executive Housekeeper or Assistant Executive Housekeeper
- Perform all duties with care towards our guests and colleagues always ensuring guest satisfaction
- Interact with guests in a caring, respective, and positive manner as well as dealing with any issues or complaints that may arise
- Always follow H&S and Standard Operating Procedures
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
Housekeeping Supervisor employer: NoMad Hotel
Nomad Hotel in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as private health care, employee discounts, and a strong emphasis on work/life balance, team members are encouraged to thrive both personally and professionally while being part of a dedicated team committed to delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NoMad Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NoMad Hotel
Don't be shy about reaching out to NoMad Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NoMad Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NoMad Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
