At a Glance
- Tasks: Lead the Food & Beverage team, ensuring exceptional guest experiences and operational excellence.
- Company: Join NoMad London, where hospitality meets career growth in a vibrant environment.
- Benefits: Enjoy competitive pay, discounts, health care, and a paid birthday off after one year.
- Other info: Dynamic role with opportunities for training and progression in a thriving hotel.
- Why this job: Be the face of F&B, creating memorable moments for guests while developing your leadership skills.
- Qualifications: Passion for hospitality, strong leadership, and financial acumen are essential.
The predicted salary is between 31500 - 38500 £ per year.
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and 28 days annual leave
- Laundry service
- Wagestream
- Your birthday off (paid) after one year of service
- Hotel stay discount
- Private Health Care Experience Stay - including breakfast
- Worldwide Hotel discount in Hilton properties
THE ROLE
The Head of Food & Beverage is the operational and cultural leader of the hotel's Food & Beverage offering. As the visible face of F&B, this role is expected to spend significant time on the floor, acting as lead host, building guest relationships, leading service standards and driving exceptional experiences across all outlets and events. Combining hands-on operational leadership with strong commercial acumen, the role is accountable for guest satisfaction, team performance, revenue growth and overall F&B success.
EXPECTATIONS
Operations & Guest Experience- Be the visible face of F&B across all outlets, leading from the floor and driving exceptional guest experience
- Act as the Hotel's lead host, building strong relationships with guests, VIPs, members and corporate clients
- Ensure consistently high standard of service, food, beverage, presentation and atmosphere across all outlets
- Lead service during peak trading periods, special events and VIP visits
- Resolve guest feedback promptly and professionally
- Ensure compliance with Health & Safety, food hygiene, licensing and brand standards
- Inspire a high-performing, guest-focused culture through visible, hands-on leadership presence
- Coach and develop managers to lead confidently from the floor
- Oversee recruitment, onboarding, training, performance management and succession planning
- Ensure effective workforce planning and compliance with employment legislation and P&D policies
- Own the Food & Beverage P&L and deliver agreed financial targets
- Control labour, food and beverage costs, stock and wastage
- Partner with Finance and Procurement to maximise profitability and operational efficiency
- Work closely with Kitchen, Rooms divisions, Sales & Marketing, Revenue, Finance and People & Development
- Represent Food & Beverage within the Senior Leadership Team
- Act as an ambassador for the Hotel and its brand
- Passionate, charismatic and highly visible hospitality leader
- Exceptional host with a genuine passion for creating memorable guest experience
- Commercially minded with strong operational and financial acumen
- Inspiring people leader who develops high-performing teams
- Calm, organised and decisive under pressure
This job description is not intended to be an exhaustive list of duties, responsibilities, or requirements. Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.
Head of Food & Beverage employer: NoMad Hotel
Nomad Hotel in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as private health care, employee discounts, and a strong emphasis on work/life balance, team members are encouraged to thrive both personally and professionally while being part of a dedicated team committed to delivering outstanding hospitality.
