At a Glance
- Tasks: Lead the F&B team in executing vibrant events and ensure smooth logistics.
- Company: Join NoMad London, where hospitality meets career growth in a dynamic environment.
- Benefits: Enjoy competitive pay, discounts, health care, and a great work/life balance.
- Other info: Opportunities for training, progression, and a fun workplace culture await you.
- Why this job: Be part of an exciting team creating memorable experiences in a charming venue.
- Qualifications: Strong leadership, communication skills, and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 € per year.
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London.
OVERVIEW OF ROLE
The role of the Event Operations Manager is to successfully lead the F&B team in executing all areas of service in our various event spaces as well as be central to planning and logistics of event execution across the hotel. The ability to lead and inspire others while maintaining a positive, hospitality-focused attitude is crucial to the success of this role. Commitment to service and taking care of others is a must.
EXPECTATIONS
- Be professional at all times.
- Exhibit qualities of flexibility and leadership as well as be an effective communicator.
- Represent The NoMad positively to all internal and external stakeholders.
- Adhere to company policies and procedures at all times, including H&S and HR policies.
- Manage own workload efficiently and find balance between responsibilities on the floor during service and office administrative work.
- Communicate well within the team and other departments across the hotel.
MAIN DUTIES & RESPONSIBILITIES
- Work closely with Head of Event Sales in planning and execution of special events.
- Liaise with third party vendors on logistics.
- Create and maintain Event Team Rota ensuring adequate staffing levels.
- Communicate with Event Kitchen team to effectively create and evolve event operating procedures.
- Be familiar with F&B opening/closing procedures including updating service notes.
- Help create a positive, encouraging, and fun place to work for our team.
- Be present on the service floor for events, anticipating guest needs.
- Ensure that a detailed daily management log is maintained.
- Assist in all F&B outlets as needed.
- Log any issues with departmental procedures as needed.
- Ensure the guest experience is of an exceptional level and constantly review standards of practice.
- Handle guest complaints in a timely and efficient manner.
- Be aware of budgeted occupancy and make necessary staffing adjustments.
- Work alongside various other departments in upholding the standards.
- Perform any other reasonable tasks as requested by management.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
Events Operations Manager employer: NoMad Hotel
At NoMad London, we are dedicated to fostering a vibrant and inclusive work culture that prioritises employee growth and development. As an Events Operations Manager, you will be part of a dynamic team that values hospitality and teamwork, with ample opportunities for career progression within our thriving hotel environment. Enjoy a range of benefits including generous discounts, a supportive work-life balance, and unique perks like your birthday off after one year of service, all while contributing to the exceptional guest experience that defines our brand.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality scene. You never know who might have the inside scoop on job openings or be looking for someone just like you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your experiences and how you can contribute to creating that vibrant atmosphere NoMad is known for.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching NoMad’s values and culture. Think about how your skills align with their mission of providing exceptional service. This will help you stand out as a candidate who truly gets what they’re all about.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! We want to see how you connect with our values and how you can contribute to creating that vibrant atmosphere we pride ourselves on.
Tailor Your Experience:Make sure to highlight your relevant experience in event management and F&B operations. We’re looking for someone who can lead and inspire, so share specific examples of how you've done this in the past!
Be Professional Yet Approachable:Your written application should reflect professionalism while also being warm and inviting. Remember, we’re all about creating a welcoming environment, so let your personality come through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at NoMad London.
How to prepare for a job interview at NoMad Hotel
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially in relation to events. Familiarise yourself with NoMad's values and how they align with your own experiences. This will show that you're not just interested in the role, but also in the company culture.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about times when you inspired others or handled challenges effectively. Being able to demonstrate your leadership style will be crucial for this position.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider doing mock interviews with friends or family. This will help you refine your responses and ensure you convey your ideas effectively during the actual interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to event management. Prepare by thinking through how you would handle various scenarios, such as managing a last-minute change or dealing with a difficult guest. This will showcase your problem-solving skills and adaptability.
