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For Companies At a Glance
- Tasks: Supervise the Reception team and ensure exceptional guest experiences.
- Company: NoMad London blends New York hospitality with London charm, offering career growth.
- Benefits: Enjoy a 50% discount, paid breaks, and your birthday off after a year.
- Why this job: Join a supportive team with great training and progression opportunities in a vibrant environment.
- Qualifications: One year of luxury hotel experience and strong customer service skills required.
- Other info: Only shortlisted candidates will be contacted.
The predicted salary is between 28800 - 43200 £ per year.
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
ABOUT THE ROLE - DUTY MANAGER
To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise Front Desk and Bell Team in service delivery; support Receptionists in upselling room categories; work closely with other departments; responsible for overall management of the daily operation.
Main Duties & Responsibilities
- Supervise the Reception team in checking in and checking out guests.
- Increase occupancy, ADR and RevPAR index by making accurate reservations using the implemented dynamic pricing strategies and implement upsell program.
- Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
- Create rotas and monitor team attendance.
- Be responsible for emergency and health/safety related situations.
- Take ownership of complaints ensuring final resolution and guest satisfaction.
Requirements
- Must have at least one year of previous experience in a similar role from a luxury hotel environment.
- Excellent customer service, teamwork and problem-solving skills.
- Good knowledge of Opera system, Microsoft Office and Knowcross.
- Fluent in spoken and written English.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Private Health Care Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
Duty Manager employer: NoMad Hotel
Contact Detail:
NoMad Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the NoMad brand and its values. Understanding their commitment to hospitality and how they blend New York charm with London style will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury hotels. They can provide insights into the role of a Duty Manager and may even refer you to opportunities at NoMad.
✨Tip Number 3
Brush up on your knowledge of the Opera system and Microsoft Office, as these are crucial for the role. Consider taking a short course or tutorial to enhance your skills, which will demonstrate your commitment to the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled guest complaints and resolved issues in previous roles. This will showcase your problem-solving skills and customer service experience, which are vital for a Duty Manager.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight relevant experience and skills that align with what NoMad is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in a luxury hotel environment. Emphasise your customer service skills, teamwork, and problem-solving abilities, as these are crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and how you embody the values of NoMad. Mention specific examples from your past experiences that demonstrate your ability to handle guest incidents and improve service delivery.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at NoMad Hotel
✨Showcase Your Customer Service Skills
As a Duty Manager, excellent customer service is key. Prepare examples of how you've handled guest complaints or created memorable experiences in the past. This will demonstrate your ability to resolve issues and ensure guest satisfaction.
✨Familiarise Yourself with the Opera System
Since knowledge of the Opera system is a requirement, make sure you brush up on its features. If possible, practice using it or review any relevant materials. Being able to discuss your experience with this system will show your readiness for the role.
✨Understand Dynamic Pricing Strategies
The role involves increasing occupancy and implementing upsell programmes. Research dynamic pricing strategies used in the hospitality industry and be prepared to discuss how you would apply them in your role as Duty Manager.
✨Demonstrate Team Leadership Abilities
You'll be supervising the Reception team, so it's important to highlight your leadership skills. Share examples of how you've successfully managed a team, created rotas, or improved team performance in previous roles.
