At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in experience.
- Company: Join NoMad London, where hospitality meets career growth in a vibrant environment.
- Benefits: Enjoy discounts, health care, paid breaks, and even your birthday off after a year!
- Other info: Great training opportunities and a supportive team await you.
- Why this job: Kickstart your career in hospitality while making lasting connections and memories.
- Qualifications: A warm personality and a passion for customer service are key!
The predicted salary is between 25000 - 30000 £ per year.
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London.
ABOUT THE ROLE
We are looking for a warm, welcoming, and professional front desk receptionist to join our team. The front desk receptionist will be the first point of contact in the hotel, providing a smooth check-in and useful information to all guests.
EXPECTATIONS
- The Receptionist is expected to be professional at all times.
- Be a positive ambassador of The NoMad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
- To role model The NoMad values and bring them to life through every interaction.
MAIN DUTIES & RESPONSIBILITIES
- Creating a warm and welcoming first impression on check-in, handling credit card transactions and assisting with guest requests.
- Handle guest interactions and complaints in a polite, engaging and empathetic manner.
- Answering all telephones promptly and efficiently.
- Ensure that the standards of the department meet and exceed the quality standards set.
- Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check-in/out and reservation checks.
- Coordinate with other departments to ensure guests’ special requests and preferences are met.
- Answer calls/emails and communicate to relevant departments accordingly.
- Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities.
- Proactively identify opportunities to upsell room categories, packages, and additional services.
- Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests.
- Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management.
- Verify rooms charges and process payments.
- Act promptly and appropriately in case of emergencies or security concerns.
- Proactively seek guest comments and feedback.
- Maintain and accurately update guest records in PMS.
- Assist Front Office Supervisor/Management with hotel related duties.
- Adhere to task list and responsibilities communicated by management.
WHAT WE OFFER
- £750 Refer a Friend Scheme.
- 50% Employee discount in F&B outlets.
- Pension Scheme.
- Complimentary family meal and quality coffee/hot drinks whilst on duty.
- Growing team with great training and progression opportunity.
- Paid break and annual leave.
- Good work/life balance.
- Your birthday off (paid) after one year of service.
- Hotel discount.
- Private Health Care.
- Wagestream Experience Stay - Breakfast included.
- 5 days of paid sick leave for every rolling 12 months.
- Additional holiday for each completed year of service.
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
Receptionist in City of Westminster employer: NoMad Hotel
At NoMad London, we pride ourselves on fostering a vibrant work culture that embodies the essence of hospitality, offering our employees not just a job but a pathway to a fulfilling career in the industry. With a strong emphasis on internal growth, comprehensive training, and a supportive environment, we ensure that our team members thrive while enjoying unique benefits such as a generous employee discount, private healthcare, and even your birthday off after a year of service. Join us in creating memorable experiences for our guests while being part of a dynamic team that values warmth, professionalism, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NoMad Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NoMad Hotel
Don't be shy about reaching out to NoMad Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NoMad Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NoMad Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
