Public Area Attendant in City of Westminster

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad London.

OVERVIEW OF ROLE

As a Public Area Attendant you will be responsible for cleaning and servicing of public areas (bar/restaurant/events area), corridors, fire exits, stairways and service areas on assigned floors/areas to ensure they are clean, orderly, attractive and well maintained. Ideal candidate should have previous housekeeping experience from a fast pace and luxury hotel environment.

EXPECTATIONS

• Always maintain a consistently professional demeanor.
• Represent NoMad London positively in all interactions with internal and external stakeholders.
• Always adhere to company policies and procedures, including but not limited to Health & Safety policies, HR guidelines and compliance trainings.
• Effectively manage workload and responsibilities with efficiency.
• Foster clear and effective communication within the team, across departments and between both hotels and management.
• Exhibit strong leadership skills to guide and inspire the team.
• Champion our company values and foster a positive and collaborative approach across all departments.

MAIN DUTIES & RESPONSIBILITIES

• Always prioritise guest-facing areas and urgent tasks over non-essential duties.
• Ensure all work is approached with a clear focus on maintaining high standards in areas visible to guests, while managing time effectively to complete secondary tasks as required.
• Maintain clear and consistent communication within the team and with other departments such as Front Office, Maintenance, and Food & Beverage to ensure smooth coordination, timely updates, and efficient resolution of tasks and guest requests.
• Guest toilets must be checked regularly throughout the day to ensure cleanliness and readiness.
• Manage time effectively to complete secondary tasks without compromising on service quality.
• Ensure high quality cleaning service in the Front of House and Back of House areas.
• Complete all daily tasks in accordance with Knowcross recurring job schedules.
• Regularly check the Knowcross system to ensure all assigned duties are acknowledged, completed on time, and updated accurately to maintain operational efficiency and accountability.
• Keep working areas clean and tidy and maintain cleaning equipment in good working condition.
• Ensure service area is well stocked with necessary products and cleaned always.
• Report on issues such as equipment and maintenance issues, stains on furniture and carpets promptly to department manager for immediate action.
• Perform regular deep cleaning of all areas of hotel as instructed.
• Collecting, processing, and delivering laundry, dry cleaning, and pressing for guests in the absence of the valet.
• When handling guest laundry verify the correct laundry service is selected as per the guest laundry list and follow the process accordingly.
• Accurately count all guest laundry items, checking for and reporting any stains, rips, or holes.
• Inspect all garments for lost property (e.g., items left in pockets) and report any findings to management promptly.
• To always follow H&S and Standard Operating Procedures.
• To perform any additional task required as per business need.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay - including breakfast