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For Companies At a Glance
- Tasks: Lead OTC system enhancements and improve processes for top frozen food brands.
- Company: Join Nomad Foods, a dynamic employer with recognised brands and growth potential.
- Benefits: Flexible career opportunities, team culture, and a chance to make a real impact.
- Why this job: Be part of an exciting journey to enhance customer experience and drive efficiency.
- Qualifications: Strong SAP SD/OTC experience and excellent stakeholder management skills.
- Other info: Diverse and inclusive culture focused on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an OTC SME Technical lead to join our team. You will be working alongside a talented, like-minded team for some of Europe’s largest frozen food brands including Birdseye, Aunt Bessie, Findus and Goodfella pizzas.
About the role
Nomad Foods is strengthening its OTC capabilities and enhancing core processes and systems to drive better efficiency, accuracy, and customer experience. The OTC SME Tech Lead will provide technical and process expertise across the OTC cycle, supporting continuous improvement initiatives, system enhancements, and harmonisation across European markets.
Key Accountabilities
- Serve as the technical SME for OTC processes (Order Management, Pricing, Billing, Claims, Deductions, Credit & Collections).
- Lead the design and delivery of OTC system enhancements within SAP and connected systems.
- Translate business improvement needs into clear technical and functional requirements.
- Support configuration changes, testing cycles, defect resolution, and deployment activities.
- Provide expert guidance on SAP SD and OTC best practices to ensure stable and standardised processes.
- Manage integrations with EDI partners, logistics providers, and customer platforms for improved data flow.
- Partner closely with Customer Service, Sales, Supply Chain, and Finance to ensure alignment of OTC improvements.
- Promote standardisation and reduce unnecessary customisation across markets.
- Contribute to data quality improvements, especially in customer master and pricing data.
- Identify opportunities for process simplification and automation within the OTC cycle.
- Support documentation, change control, and governance processes to ensure robust and compliant delivery.
About you
- Strong experience in SAP SD/OTC configuration and solution design.
- Solid understanding of OTC processes across order capture, pricing, billing, credit, and collections.
- Hands-on experience with EDI, customer interfaces, and cross‑module integration (FI, MM, WM).
- Experience delivering system enhancements or continuous improvement initiatives.
- Good stakeholder management and ability to simplify technical detail for business teams.
What we can offer you
We’re on an exceptional adventure and can offer a truly purpose led career with flexibility. In addition, you will benefit from the below:
- An ambitious employer with recognized brands and growth potential.
- The potential to progress your career across different areas of Birds Eye and Nomad Foods.
- A culture where you’re part of a team, where you feel encouraged to make a difference.
To view the full job profile and to apply, please click on the apply button above which will divert you to our careers site. We look forward to receiving your application. At Nomad Foods we’re proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
OTC SME & Transformation Lead employer: Nomad Foods
Contact Detail:
Nomad Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OTC SME & Transformation Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Nomad Foods or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by diving deep into OTC processes and SAP SD. Brush up on your technical knowledge and be ready to discuss how you can contribute to improving efficiency and customer experience.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles, especially around system enhancements or process improvements. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Nomad Foods.
We think you need these skills to ace OTC SME & Transformation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the OTC SME & Transformation Lead role. Highlight your SAP SD/OTC configuration experience and any relevant continuous improvement initiatives you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved OTC processes in the past and how you can bring that expertise to our team.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with EDI and cross-module integration. We want to see how your technical know-how can help us enhance our systems and processes.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nomad Foods
✨Know Your OTC Inside Out
Make sure you brush up on your knowledge of the OTC processes, especially around Order Management, Pricing, and Billing. Be ready to discuss how you've applied your SAP SD expertise in real-world scenarios, as this will show your depth of understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've led system enhancements or continuous improvement initiatives in the past. Highlight specific challenges you faced and how you overcame them, particularly in relation to EDI integrations and cross-module collaboration.
✨Communicate Clearly with Stakeholders
Practice simplifying complex technical details for non-technical stakeholders. You might be asked to explain how you would approach a particular OTC challenge, so being able to communicate effectively is key to demonstrating your stakeholder management skills.
✨Emphasise Team Collaboration
Since the role involves partnering closely with various teams, think of examples where you've successfully collaborated with Customer Service, Sales, or Finance. Show that you understand the importance of alignment across departments to drive OTC improvements.
