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- Tasks: Lead technical improvements in OTC processes for major frozen food brands.
- Company: Join Nomad Foods, a leader in the frozen food industry with a collaborative culture.
- Benefits: Flexible career growth, competitive salary, and a supportive team environment.
- Why this job: Make a real impact on efficiency and customer experience in a dynamic setting.
- Qualifications: Strong SAP SD/OTC experience and excellent stakeholder management skills.
- Other info: Diverse and inclusive workplace focused on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an OTC SME Technical lead to join our team. You will be working alongside a talented, like-minded team for some of Europe’s largest frozen food brands including Birdseye, Aunt Bessie, Findus and Goodfella pizzas.
About the role
Nomad Foods is strengthening its OTC capabilities and enhancing core processes and systems to drive better efficiency, accuracy, and customer experience. The OTC SME Tech Lead will provide technical and process expertise across the OTC cycle, supporting continuous improvement initiatives, system enhancements, and harmonisation across European markets.
Key Accountabilities
- Serve as the technical SME for OTC processes (Order Management, Pricing, Billing, Claims, Deductions, Credit & Collections).
- Lead the design and delivery of OTC system enhancements within SAP and connected systems.
- Translate business improvement needs into clear technical and functional requirements.
- Support configuration changes, testing cycles, defect resolution, and deployment activities.
- Provide expert guidance on SAP SD and OTC best practices to ensure stable and standardised processes.
- Manage integrations with EDI partners, logistics providers, and customer platforms for improved data flow.
- Partner closely with Customer Service, Sales, Supply Chain, and Finance to ensure alignment of OTC improvements.
- Promote standardisation and reduce unnecessary customisation across markets.
- Contribute to data quality improvements, especially in customer master and pricing data.
- Identify opportunities for process simplification and automation within the OTC cycle.
- Support documentation, change control, and governance processes to ensure robust and compliant delivery.
About you
- Strong experience in SAP SD/OTC configuration and solution design.
- Solid understanding of OTC processes across order capture, pricing, billing, credit, and collections.
- Hands-on experience with EDI, customer interfaces, and cross‑module integration (FI, MM, WM).
- Experience delivering system enhancements or continuous improvement initiatives.
- Good stakeholder management and ability to simplify technical detail for business teams.
What we can offer you
We’re on an exceptional adventure and can offer a truly purpose led career with flexibility. In addition, you will benefit from the below:
- An ambitious employer with recognized brands and growth potential.
- The potential to progress your career across different areas of Birds Eye and Nomad Foods.
- A culture where you’re part of a team, where you feel encouraged to make a difference.
To view the full job profile and to apply, please click on the apply button above which will divert you to our careers site. We look forward to receiving your application. At Nomad Foods we’re proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
OTC SME - Technical Lead employer: Nomad Foods
Contact Detail:
Nomad Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OTC SME - Technical Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Nomad Foods on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP SD and OTC knowledge. Be ready to discuss specific examples of how you've improved processes in the past. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills! Think of scenarios where you've simplified complex processes or enhanced system efficiencies. This is your chance to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you're serious about joining our awesome team at Nomad Foods.
We think you need these skills to ace OTC SME - Technical Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the OTC SME Technical Lead role. Highlight your experience with SAP SD and OTC processes, and don’t forget to mention any relevant projects you've worked on that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your expertise in order management, pricing, and billing, and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, be sure to highlight instances where you've successfully identified opportunities for process simplification or automation. We love candidates who can think critically and drive continuous improvement!
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Nomad Foods
✨Know Your OTC Inside Out
Make sure you brush up on your knowledge of the OTC processes, especially around Order Management, Pricing, and Billing. Be ready to discuss how you've applied your SAP SD expertise in real-world scenarios, as this will show your depth of understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly around system enhancements or process improvements. This will demonstrate your ability to think critically and contribute to continuous improvement initiatives.
✨Communicate Clearly with Stakeholders
Practice simplifying complex technical details for non-technical stakeholders. Being able to bridge the gap between technical and business teams is crucial, so have a few examples ready where you've successfully done this.
✨Highlight Your Collaborative Spirit
Since the role involves partnering with various departments, be prepared to discuss how you've worked effectively in cross-functional teams. Share specific instances where your collaboration led to successful outcomes, especially in relation to customer service and supply chain.
