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- Tasks: Support HR operations by managing queries, processing data, and enhancing employee experiences.
- Company: Join a dynamic HR Shared Service Centre for the UK and Ireland.
- Benefits: Gain valuable experience in HR, with opportunities for professional growth and development.
- Other info: Enjoy a collaborative environment with opportunities to suggest improvements and innovate.
- Why this job: Be the first point of contact for employees and make a real difference in their HR journey.
- Qualifications: Experience in HR administration and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role supports the effective operation of the HR Shared Service Centre for the UK and Ireland by managing HR queries and cases, applying policies consistently, processing employee data, delivering HR operational activities, and ensuring accurate and timely communication with the payroll team.
Responsibilities
- Act as the first point of contact for employees, managers and HR colleagues for HR queries via the shared HR Centre mailbox.
- Manage and triage HR cases, escalating complex queries to appropriate HR teams where appropriate, but aiming to answer all queries where possible.
- Refer to SOPs, FAQs and policy guidance to provide a consistent response.
- Achieve agreed SLAs to deliver excellent customer service.
- Keep the customer and employee experience in mind when responding to queries and any processes that we are designing or improving.
- Working with local HR and HR Business Partners to deliver end to end administration across the employee lifecycle such as:
- Joiners – preparing offer letters, contracts, onboarding documentation.
- Movers – processing internal change requests or changes to terms and conditions of employment, including system updates.
- Leavers – issuing leaver letters, processing termination and managing exit documentation.
- Leave management – including family friendly requests and sick leave.
- Benefits management.
- Other HR Operational administration or processes.
Qualifications
Essential
- Experience in a shared service or HR administration role.
- Experience of inputting high volumes of data or HR transactions.
- Experience of using HR systems, particularly SAP Success Factors.
- Understanding of HR processes.
- Strong written and verbal communication skills.
- Problem solving skills.
- Proficient in Microsoft Office.
- Team collaboration.
- Customer focused.
- Organised with high attention to detail.
- Confidence to manage stakeholders and customers.
- Proactive and confident to suggest new ideas and process improvements.
- Ability to adapt to change.
Desirable
- CIPD Level 3 or above qualified or part qualified.
- Understanding of UK + Ireland employment law.
- Bachelors degree or equivalent.
HR Operations Administrator - FTC employer: Nomad Foods
Contact Detail:
Nomad Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Administrator - FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an HR Operations Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common HR scenarios and think about how you'd handle them. Practise your responses to typical questions, and don’t forget to have a few questions ready for them too. It shows you're genuinely interested in the role!
✨Tip Number 3
Show off your skills! If you’ve got experience with HR systems like SAP SuccessFactors, make sure to highlight that in conversations. Bring examples of how you've improved processes or handled complex queries to the table. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team. Don’t hesitate – get your application in and let’s get the ball rolling!
We think you need these skills to ace HR Operations Administrator - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Operations Administrator role. Highlight your experience in HR administration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background makes you a great fit for this position. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Be clear, concise, and professional in your writing. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to explore more about us while you’re at it!
How to prepare for a job interview at Nomad Foods
✨Know Your HR Basics
Make sure you brush up on your understanding of HR processes and regulations, especially those relevant to the UK and Ireland. Familiarise yourself with common HR queries and how to handle them, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with employees and managers, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially when resolving HR queries or managing stakeholder expectations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled complex HR issues or improved processes. Be ready to discuss these examples during the interview, as they will highlight your proactive approach and ability to enhance the employee experience.
✨Be Data Savvy
As data management is crucial for this role, ensure you can talk about your experience with HR systems like SAP SuccessFactors. Highlight any experience you have with data entry, accuracy, and reporting, as this will reassure the interviewer of your attention to detail and organisational skills.