At a Glance
- Tasks: Manage customer orders and ensure timely fulfilment while liaising with various stakeholders.
- Company: Join a dynamic FMCG company focused on customer satisfaction and teamwork.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for skill development.
- Other info: Great opportunity to grow within a supportive team environment.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Strong administration skills, attention to detail, and relationship management abilities.
The predicted salary is between 12 - 15 £ per hour.
Overview
Customer Service – order to cash role. Key contacts include Customer Operation Planners, Commercial, Demand Planning, Finance, Transport Providers, Warehouses and Customers. To manage orders across key accounts, liaising with both internal and external customers/stakeholders, manage order fulfilment targets within KPI’s and be the first point of contact.
Responsibilities
- To process and manage all customer orders – both manual and via SAP (S4HANA) in a timely manner.
- Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required.
- Compiling shortage reports and updating service levels.
- Provide cover for all other customer accounts as required.
- Provide support between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship between the two.
- Liaising between customers and 3rd party distributors.
- Investigate improvements in processes and ways of working, assisting any implementations.
- Investigate cost saving measures wherever possible.
- Support any project initiatives for the UK & IE cluster.
Qualifications
Essential
- Administration
- Understanding of FMCG (SC would be a benefit)
- Relationship Management
- Proactive
- Attention to detail
- Personable
- Intermediate Microsoft Excel
Desirable
- Experience in similar role or FMCG Company an advantage
- SAP S4HANA Knowledge
- Proof of ability to develop and maintain key relationships
Customer Service Executive (Part-time) employer: Nomad Foods
As a part-time Customer Service Executive, you will thrive in a dynamic and supportive work environment that values collaboration and innovation. Our company offers flexible working hours, competitive pay, and opportunities for professional development, ensuring that you can grow your skills while contributing to our success in the fast-paced FMCG sector. Join us in a role where your contributions directly impact customer satisfaction and operational efficiency, all within a culture that prioritises teamwork and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (Part-time)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer relations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've managed orders or improved processes in previous roles. This will help you stand out as someone who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Executive (Part-time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and order management. We want to see how your skills align with the role, so don’t be shy about showcasing your relationship management abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background fits. We love seeing enthusiasm, so let your personality come through!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Nomad Foods
✨Know Your Stuff
Make sure you understand the basics of order management and customer service, especially in an FMCG context. Brush up on SAP S4HANA if you can, as it’s a key part of the role. Being able to discuss how you’ve used similar systems or processes in the past will show you’re ready to hit the ground running.
✨Show Off Your People Skills
This role is all about relationship management, so be prepared to share examples of how you've built and maintained relationships with customers or stakeholders. Think of specific situations where your personable approach made a difference, and be ready to discuss them.
✨Be Proactive
Employers love candidates who take initiative. Come prepared with ideas on how to improve processes or save costs based on your previous experiences. This shows that you’re not just looking to fill a role but are genuinely interested in contributing to the company’s success.
✨Excel at Excel
Since intermediate Microsoft Excel skills are essential, make sure you can talk about your experience with spreadsheets. Be ready to discuss how you’ve used Excel for reporting or data analysis in the past, and maybe even brush up on some formulas or functions that could come in handy.
