At a Glance
- Tasks: Manage customer orders and liaise with teams to ensure smooth operations.
- Company: Join Birds Eye, the UK's top frozen food brand, part of Nomad Foods.
- Benefits: Competitive salary, bonus potential, 25 days leave, and healthcare benefits.
- Other info: Dynamic team culture with opportunities for career growth and personal development.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid Part-time contract for the following hours: Two days per week 8.45am-5pm Monday-Friday (your choice of days to work - one of those being in the office) Saturday and Sunday 9am-12pm All Bank Holidays 9-3pm (excluding Christmas Day).
Competitive salary, potential 6% bonus and excellent benefits package.
Do you want to join a business striving to be the World's Frozen Food Champion? We have an exciting opportunity for you to grow your career and make a difference at Birds Eye!
Joining us as the Customer Service Executive, you’ll be the first point of contact for our customers. You’ll be responsible for the management of orders across key accounts, liaising with both internal and external stakeholders to ensure order fulfilment targets within KPI’s.
About the role…
- A key role in our supply chain team, the main responsibility is to process and manage all Customer Orders – both manual and via SAP.
- You’ll be the link between sales and planning teams, from both ends of the Supply Chain whilst continuing to develop the relationship between the two.
- Liaising between Customers and 3rd party distributers.
- Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required.
- Compiling shortage sheets and updating service levels.
- Investigate better ways of working and assist implementation.
- Provide cover for all other Customer accounts as required.
- Investigate cost saving measures wherever possible.
About you…
- We’re looking for someone with previous experience of working in a similar role, with good administration and communication skills.
- You’re organised, with a proactive approach to tasks and have good attention to detail.
- We look for people who are focused on getting results, embrace learning and bring positive energy, combining initiative with a sense of teamwork and collaboration.
- Understanding of Supply Chain/logistics within a FMCG Company would be an advantage.
- Experience user of SAP or similar system would be desirable.
- Customer Service/Customer facing experience.
- You’re a good communicator, personable you’re used to speaking and dealing with people.
- Experienced relationship builder, you’re able to influence.
- Intermediate Microsoft Excel and comfortable with lots of data.
What we can offer you…
- We’re on an exceptional adventure and offer a truly purpose led career and we aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future.
- An ambitious employer with recognized brands and growth potential.
- A culture where you're part of a team, where you feel encouraged to make a difference.
- The potential to progress your career across different areas of the Nomad Foods Group.
- 25 days annual leave (pro rata) with the option to purchase up to an additional 5 days.
- Healthcare and Dental Cash Plan.
- Bonus potential and company Pension of 6%.
Who are we…
This is a great time to join us! Birds Eye, owned by Nomad Foods, is the UK's/Ireland’s no.1 branded frozen food company and is comprised of the Birds Eye, Goodfella's, Aunt Bessie's and Green Cuisine brands. Selling its first products in 1946, we have been providing high-quality frozen food for generations, and our iconic portfolio of fish, vegetable and chicken products now also includes a meat-free range, pizzas and roast joints and accompaniments.
2024 marked 100 years since our founder, Clarence Birdseye, invented the process behind frozen food as we know it today and we are immensely proud of our heritage as we continue to endeavour to serve the nation with better food, promoting the nutritional benefits and convenience of frozen food and the role it plays in helping reduce food waste.
At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
Customer Service Executive employer: Nomad Foods
At Birds Eye, we pride ourselves on being an exceptional employer, offering a hybrid part-time role that allows for flexibility while you contribute to our mission of becoming the World's Frozen Food Champion. With a strong focus on employee growth, a supportive team culture, and a competitive benefits package including a potential bonus and healthcare options, we empower our staff to make a meaningful impact in their careers. Join us in a dynamic environment where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research Birds Eye and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Birds Eye. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and supply chain management. Think of examples from your past experience that highlight your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant supply chain knowledge to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join Birds Eye and how you can contribute to our mission. Be genuine and let your personality shine through – we love seeing enthusiasm!
Showcase Your Communication Skills:Since you'll be the first point of contact for our customers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you’d interact with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Birds Eye!
How to prepare for a job interview at Nomad Foods
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Executive at Birds Eye. Familiarise yourself with their products and the supply chain process, especially how orders are managed. This will show your genuine interest in the company and the position.
✨Showcase Your Skills
Prepare to discuss your previous experience in customer service and administration. Highlight specific examples where you've successfully managed orders or improved processes. Be ready to explain how your skills align with the requirements mentioned in the job description.
✨Be Personable
As a Customer Service Executive, communication is key. Practice your conversational skills and be prepared to demonstrate your ability to build relationships. Think of scenarios where you've effectively communicated with customers or colleagues to resolve issues.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use (like SAP), or how they measure success in the role. This shows that you're not only interested in the job but also in how you can contribute to the team's success.
