Collaboration & Personal Productivity Tech Lead

This role is accountable for the End User Computing (EUC) elements for Nomad Foods, ensuring that the training of the 2000+ office workers and defining and educating all users on how to get the most from the technology deployed. It is a highly visible and influential role within Nomad Foods. The EUC, Collaboration & Personal Productivity Technology Lead will report directly to the Service Operations Manager and will be responsible for the identification, design and delivery of new end user computing and personal productivity technology requirements along with reviewing and aligning changes to existing platforms and services. The individual will also drive the deployment of new solutions either directly or through engagement with and oversight of multiple third-party partners and vendors.

This role will work with the rest of the Tech function to ensure services are stable and maintained and will report service levels monthly. Within Personal Productivity, this person will proactively drive improvements in service performance. Communication is key, and you will be expected to engage with senior stakeholders (Exec and Exec -1) as well as internal customers at all levels of the organisation, catering the style and technical content on an individual basis. The role will work with all countries/sites currently supported by Nomad Foods Group Technology (currently at 27 locations, with additional growth from potential future acquisitions).

Responsibilities

• Full ownership of the EUC agenda from choosing hardware, deploying software and updates, and ensuring that the 3rd party supporting our EUC is equipped to do so.
• Manage budget/spend of approx. €1-2M.
• Define the yearly project to update ways of working for all Nomad white-collar workers and set up training/communication to ensure they can best use these tools.
• Be accountable for the service to our Executive team given their slightly different needs due to travel.
• Ensure relationships are built with them and their Exec Admin teams.
• Ensure that the licensing for EUC is up to date and managed to the budget.
• Manage the audit and controls related to EUC proactively to result in zero deficiencies.
• Build and maintain close relationships with key business stakeholders at every level, Group and Factory IT Teams, and selected 3rd party providers to anticipate needs and identify gaps and technologies that will enable Nomad Foods to evolve with technology as a partner.
• Provide input and informed advice to teams within Technology and key Business Partners, ensuring feedback is listened to and solutions are identified using existing tools or recommending new ones.
• Stay up to date on technology trends and proactively identify appropriate opportunities to improve IT capability provision and/or reduce costs with the use of technology.
• Support the transition of new and updated services from delivery into production.
• Provide review and change support for any major feature or experience changes planned for core systems or infrastructure.
• Plan and facilitate training for new systems launched within the Technology Team and help users gain the most value from existing group-wide applications & services.
• Write “How To” user guides to enable the business to understand how to exploit the technology tools in which we have invested.
• Work closely with our internal Communications Team and external Communications partner to deliver focused Technology updates and guides to the business.
• Arrange the delivery of external Technology training where required, working with training companies and Communications teams to agree content and distribute details.
• Support the delivery of the Quarterly Webcast by our CEO, replacing the previous solution with an “internal” platform and offering this to other markets across Nomad.
• Attend regular Technology Governance meetings with Nomad's vendors and third parties representing the Technology & Infrastructure team and make strategic decisions around solutions.

Qualifications

Essential

• Graduate calibre IT professional with a minimum of 10 years of experience in a service, infrastructure or technology role in a corporate or service provider context.
• Experience of working in an international and fast-paced environment.
• Knowledge of core and emerging IT technologies and their application in a business context.
• Ability to manage the deployment of technology across an international business to deliver business value.
• Effective interpersonal and influencing skills and an ability to maintain professional relationships with key influencers across the business.
• Matrix Management at a management/senior stakeholder level.
• Ability to communicate at all levels.
• Confident presenter and communicator with an ability to explain complex topics clearly to a non-technical audience.

Desirable

• FMCG experience.
• Experience of delivering through outsourced and offshore service providers in an international context.
• Experience of working with third-party delivery organisations.
• Experience of exploiting Office 365, as well as telephony and networking.