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- Tasks: Manage customer orders and liaise with teams to ensure smooth order fulfilment.
- Company: Join Birds Eye, the UK's top frozen food brand with a rich heritage since 1946.
- Benefits: Enjoy 25 days annual leave, healthcare plans, bonuses, and a supportive team culture.
- Why this job: Be part of a purpose-driven company that values personal growth and teamwork.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunity for career progression within the Nomad Foods Group.
The predicted salary is between 28800 - 43200 ÂŁ per year.
4 weeks ago Be among the first 25 applicants
We have an exciting opportunity for you to grow your career and make a difference at Birds Eye! As the Customer Service Executive, you’ll be the first point of contact for our customers. You’ll be responsible for the management of orders across key accounts, liaising with both internal and external stakeholders to ensure order fulfilment targets within KPI’s.
About The Role…
A key role in our supply chain team, the main responsibility is to process and manage all Customer Orders – both manual and via SAP. You’ll be the link between sales and planning teams, from both ends of the Supply Chain whilst continuing to develop the relationship between the two.
- Liaising between Customers and 3rd party distributers
- Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required.
- Compiling shortage sheets and updating service levels
- Investigate better ways of working and assist implementation.
- Provide cover for all other Customer accounts as required.
- Investigate cost saving measures wherever possible.
About you…We’re looking for someone with previous experience of working in a similar role, with good administration and communication skills. You’re organised, with a proactive approach to tasks and have good attention to detail. We look for people who are focused on getting results, embrace learning and bring positive energy, combining initiative with a sense of teamwork and collaboration.
- Understanding of Supply Chain/logistics within a FMCG Company would be an advantage.
- Experience user of SAP or similar system would be desirable.
- Customer Service/Customer facing experience.
- You’re a good communicator, personable you’re used to speaking and dealing with people.
- Experienced relationship builder, you’re able to influence
- Intermediate Microsoft Excel and comfortable with lots of data
What We Can Offer You…
We’re on an exceptional adventure and offer a truly purpose led career and we aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future.
- An ambitious employer with recognized brands and growth potential
- A culture where your part of a team, where you feel encouraged to make a difference
- The potential to progress your career across different areas of the Nomad Foods Group
- 25 days annual leave with the option to purchase up to an additional 5 days
- Healthcare and Dental Cash Plan
- Bonus potential and company Pension of 6%
Who Are We…
This is a great time to join us! Birds Eye, owned by Nomad Foods, is the UK\’s/Ireland’s no.1 branded frozen food company and is comprised of the Birds Eye, Goodfella\’s, Aunt Bessie\’s and Green Cuisine brands. Selling its first products in 1946, we have been providing high-quality frozen food for generations, and our iconic portfolio of fish, vegetable and chicken products now also includes a meat-free range, pizzas and roast joints and accompaniments. 2024 marks 100 years since our founder, Clarence Birdseye, invented the process behind frozen food as we know it today and we are immensely proud of our heritage as we continue to endeavour to serve the nation with better food, promoting the nutritional benefits and convenience of frozen food and the role it plays in helping reduce food waste.
At Nomad Foods we\’re proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Industries
Food and Beverage Manufacturing
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Customer Service Executive- employer: Nomad Foods Limited
Contact Detail:
Nomad Foods Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive-
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Service Executive, especially in managing orders and liaising with stakeholders. Understanding the supply chain process will give you an edge during discussions.
✨Tip Number 2
Brush up on your SAP skills or any similar systems, as this role requires experience in order management software. Consider taking a quick online course to boost your confidence and knowledge.
✨Tip Number 3
Prepare examples of how you've successfully built relationships in previous roles. Being able to demonstrate your interpersonal skills will be crucial, as this position involves significant communication with customers and internal teams.
✨Tip Number 4
Show your enthusiasm for the company and its products. Research Birds Eye and Nomad Foods to understand their values and mission, and be ready to discuss how you can contribute to their goals during the interview.
We think you need these skills to ace Customer Service Executive-
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supply chain management. Emphasise any previous roles where you managed orders or liaised with stakeholders, as this is crucial for the Customer Service Executive position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Birds Eye. Mention specific skills that align with the job description, such as your communication abilities and experience with SAP or similar systems. Show how your proactive approach can contribute to their team.
Highlight Relevant Skills: Focus on showcasing your organisational skills, attention to detail, and ability to work collaboratively. Provide examples of how you've successfully built relationships in previous roles, as this is a key aspect of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Customer Service Executive.
How to prepare for a job interview at Nomad Foods Limited
✨Know Your Role
Familiarise yourself with the responsibilities of a Customer Service Executive. Understand how you will manage orders, liaise with stakeholders, and contribute to the supply chain. This knowledge will help you answer questions confidently.
✨Showcase Your Communication Skills
As a key point of contact for customers, effective communication is crucial. Prepare examples of how you've successfully communicated with clients or team members in the past, highlighting your ability to build relationships.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific instances where your organisational skills led to successful outcomes, especially in a fast-paced environment.
✨Highlight Your Experience with Data
Since the role involves managing reports and using systems like SAP, be prepared to talk about your experience with data management and analysis. Mention any relevant tools or software you’ve used and how they contributed to your previous roles.