OTC Manager - Western Europe

Nomad Foods was formed in 2015 and with revenues of €2.9bn is the largest frozen food company in Europe. Nomad owns a portfolio of leading brands including Birds Eye, Findus and iglo, supplemented in 2018 with the purchase of Goodfellas Pizza and Aunt Bessie’s, and in 2021 with the purchase of Ledo and Frikom. We manufacture and distribute a range of branded frozen food products across 22 European countries with the United Kingdom, Italy, Germany, Sweden and France representing our five largest markets. The long-term goal of Nomad is to develop a global portfolio of best-in-class food brands by growing organically and through strategic M&A.

We are proposing that our new Shared Finance Centre will house both our Financial Accounting teams and our Financial Planning and Analysis Centre of Expertise. Our vision is to build trusted, equal partnerships through the delivery of timely and valuable services that will ensure growth and business success for Nomad Foods. The team will deliver a step change in performance through a relentless focus on excellence in execution and continuous improvement, enabling us to simplify and standardise our processes and procedures, which in turn, enables quality decision-making, delights our customers and supports Nomad Food’s business objectives. The Shared Finance Centre will be an outstanding place to work for finance professionals, with new and exciting opportunities to develop careers and by being recognised alongside the very best by our people.

The O2C Manager will ensure that the department operates smoothly and maintains accurate and complete records regarding KPIs relating to receivables. The manager will also be responsible for leading the O2C team based in the shared finance department. This role is expected to play an important and integral part in embedding a new ERP system and best in class Order to Cash (O2C) processes across the business working alongside key stakeholders across the organisation.

Responsibilities

• Optimise net working capital by providing leadership around cash collection, setting achievable targets and engaging with stakeholders to resolve customer driven queries or payment delays.
• Manage the day-to-day operations of the O2C function.
• Ensure that policies, procedures, and controls are implemented and followed.
• Responsible and accountable in ensuring all O2C functional tasks are accurately completed to deadlines.
• Manage, review, establish, approve and maintain credit limits on all new and current customer accounts.
• Ensure customer master data information is accurately recorded and any changes are actioned.
• Actively monitor and work with internal and external departments to resolve all outstanding O2C queries.
• Manage the monitoring, tracking and enforcing department policies, procedure and target while identifying inefficiencies and propose, develop and document new concepts and procedures.
• Ownership of Finance O2C function related SOX controls ensuring they are complete, reviewed and signed off in a timely manner.
• Ensure SOX CAPD’s (Control Activity Process Datasheets) are accurate.
• Manage the accounts Receivable O2C month end closer process including the preparation of all Accounts Receivable reporting.
• Accountable and responsible for billing process including all customer and intercompany invoices.
• Maintain regular engagement with EDI service providers to ensure prompt resolution of any failures/changes in system.
• Build, lead, and motivate a high-performance O2C team to deliver an outstanding and efficient operating framework that supports all our selling channels, products, and businesses activities across the Group.
• Proactively review all Accounts Receivable tasks and identify opportunities for process improvement and demonstrate leadership within the O2C function and wider organization whilst embracing a culture of continuous improvement.
• Own and manage internal and external audit requests for the Accounts Receivable function.

Qualifications

Essential

• 3+ years previous experience in a similar O2C Management role that would include credit control, customer service, claim management, and billing.
• Line management experience and high level of leadership skills.
• Delivering significant change in a highly controlled environment.
• Accounting experience.
• SAP.
• Highly computer literate.
• Strong analytical skills with ability to communicate effectively across the organisation.
• Ability to manage multiple stakeholders to implement new processes.
• Strong strategic planning & organising skills. The ability to meet deadlines is essential.
• Ability to motivate other teams to accept O2C control/process changes.
• Pro-active self-starter with an enthusiastic approach for delivering results.
• Accuracy and attention to detail.
• Challenge the status quo and accept change readily.

Desirable

• Qualified accountant (ACA, ACCA, CIMA or equivalent).
• FMCG Accounts Receivable experience.
• Advanced excel skills.
• Advanced power point presentation skills.
• SAP Knowledge of D&B reporting.