At a Glance
- Tasks: Manage customer orders and ensure timely fulfilment while liaising with various stakeholders.
- Company: Join a leading FMCG company with a focus on customer satisfaction.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for skill development.
- Other info: Great chance to build relationships and grow within a dynamic team.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Strong administration skills and a proactive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Overview: Customer Service – order to cash role. Key contacts include Customer Operation Planners, Commercial, Demand Planning, Finance, Transport Providers, Warehouses and Customers. To manage orders across key accounts, liaising with both internal and external customers/stakeholders, manage order fulfilment targets within KPI’s and be the first point of contact.
Responsibilities:
- To process and manage all customer orders – both manual and via SAP (S4HANA) in a timely manner.
- Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required.
- Compiling shortage reports and updating service levels.
- Provide cover for all other customer accounts as required.
- Provide support between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship between the two.
- Liaising between customers and 3rd party distributors.
- Investigate improvements in processes and ways of working, assisting any implementations.
- Investigate cost saving measures wherever possible.
- Support any project initiatives for the UK & IE cluster.
Qualifications:
Essential:
- Administration.
- Understanding of FMCG (SC would be a benefit).
- Relationship Management.
- Proactive.
- Attention to detail.
- Personable.
- Intermediate Microsoft Excel.
Desirable:
- Experience in similar role or FMCG Company an advantage.
- SAP S4HANA Knowledge.
- Proof of ability to develop and maintain key relationships.
Customer Service Executive (Part-time) in Leeds employer: Nomad Foods Inc
As a Customer Service Executive at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer flexible part-time hours, competitive benefits, and a collaborative environment where your contributions directly impact our success in the fast-paced FMCG sector. Join us in our UK & IE cluster to be part of a team that values innovation and relationship-building, ensuring a rewarding and meaningful career path.
