Nomad Digital is seeking a Regional Team Lead for its Newcastle-based operations. You will lead a regional Service Desk, guiding incident and request resolution with a customer-centric focus and KPIs/SLAs in mind.
You will drive ITIL-aligned Change, Problem and Incident Management, coach your team, and produce high-quality service management reporting to strengthen overall reliability and customer satisfaction. Hybrid work includes Newcastle Head Office and remote days.
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