Nomad Digital is seeking a Regional Team Lead to manage a regional Service Desk, ensuring stability, reliability and customer satisfaction for our flagship networking solutions. You will lead Service Desk Engineers and drive incident resolution with KPI/SLAs.
Responsibilities include ITIL process ownership, CAB coordination, reporting, and coaching the team to achieve high performance. The role is hybrid, with time at our Newcastle Head Office and remote work as appropriate.
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Regional Service Desk Lead - ITIL & Incident Excellence employer: Nomad Digital
At Nomad Digital, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Regional Service Desk Lead in our Newcastle office, you will benefit from a hybrid working model, allowing for flexibility while being part of a collaborative team dedicated to delivering exceptional service. With a strong focus on ITIL practices and a commitment to customer satisfaction, we offer a rewarding environment where your leadership skills can thrive and make a meaningful impact.
