Nomad Digital, a leader in passenger connectivity solutions, seeks a Regional Team Lead for the Operations and Maintenance division. You will guide a regional Service Desk Engineers team to resolve incidents, maintain service stability and drive improvements across ITIL processes.
You will report on performance against KPIs, coach staff, and ensure proactive problem management while collaborating with cross-functional teams in a fast-paced environment.
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Regional Service Desk Lead - Hybrid & ITIL Excellence employer: Nomad Digital
At Nomad Digital, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Regional Service Desk Lead in our Newcastle office, you will benefit from a hybrid working model, allowing for flexibility while being part of a collaborative team dedicated to delivering exceptional service. With a strong focus on ITIL practices and a commitment to customer satisfaction, we offer a rewarding environment where your leadership skills can thrive and make a meaningful impact.
