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- Tasks: Lead a Service Desk team to deliver exceptional IT support and service.
- Company: A top technology solutions provider in the UK with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: Strong leadership skills, ITIL knowledge, and excellent communication abilities.
- Other info: Minimal travel required; perfect for those seeking flexibility.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology solutions provider in the UK is seeking a Regional Team Lead for its Operations and Maintenance division. The successful candidate will be responsible for ensuring exceptional service delivery through the management of a Service Desk team. This role requires strong leadership capabilities, proficiency in MS Office, and understanding ITIL practices. Candidates should demonstrate excellent communication skills and a keen attention to detail. A hybrid work model is offered with potential travel required for minimal purposes.
Regional Service Desk Lead | ITIL & Incident Mastery in Newcastle upon Tyne employer: Nomad Digital
Contact Detail:
Nomad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Desk Lead | ITIL & Incident Mastery in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Regional Service Desk Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and leadership skills. We recommend practising common interview questions related to service delivery and team management, so you can showcase your expertise with confidence.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Regional Service Desk Lead position. Plus, it helps us keep track of your application and ensures you get the attention you deserve.
We think you need these skills to ace Regional Service Desk Lead | ITIL & Incident Mastery in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership capabilities and any relevant ITIL experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Regional Service Desk Lead role. Share specific examples of how you've delivered exceptional service in previous positions.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet personable – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Nomad Digital
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in previous roles, as this will show your understanding and mastery of the framework.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've successfully managed a team or resolved conflicts. This will demonstrate your ability to lead the Service Desk team effectively.
✨Master MS Office
Since proficiency in MS Office is a requirement, ensure you're comfortable discussing how you've used these tools in your past roles. Bring up specific instances where your skills helped improve service delivery or team efficiency.
✨Communicate Clearly and Confidently
Practice your communication skills ahead of time. Be prepared to articulate your thoughts clearly and concisely, especially when discussing your attention to detail and how it has positively impacted your work.
