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- Tasks: Lead a team of Service Desk Engineers to deliver top-notch customer service.
- Company: A leading connectivity solutions provider in the UK.
- Benefits: Hybrid working model and comprehensive health care package.
- Why this job: Join a dynamic team and make a real impact in customer service excellence.
- Qualifications: ITIL v4 certification and leadership experience in technical customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading connectivity solutions provider in the UK is seeking a Regional Team Lead for their Operations and Maintenance division in Newcastle upon Tyne. In this role, you will lead a team of Service Desk Engineers, ensuring the delivery of high-quality customer service and adherence to KPIs and SLAs.
The successful candidate will possess ITIL v4 certification and previous leadership experience in a technical customer service environment.
Benefits include a hybrid working model and a comprehensive health care package.
Regional Service Desk Lead — ITIL & Incident Excellence in Newcastle upon Tyne employer: Nomad Digital
Contact Detail:
Nomad Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Desk Lead — ITIL & Incident Excellence in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to ITIL and leadership. We recommend role-playing with a friend or using mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've led teams to success in previous roles, focusing on customer service excellence and meeting KPIs.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Regional Service Desk Lead — ITIL & Incident Excellence in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and ITIL v4 certification. We want to see how your skills align with the role of Regional Service Desk Lead, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a team in a technical customer service environment. Let us know how you can contribute to our high-quality service delivery.
Showcase Your Customer Service Skills: In your application, emphasise your experience in delivering excellent customer service. We’re looking for someone who can lead by example, so share specific examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Nomad Digital
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4 knowledge. Be ready to discuss how you've applied ITIL principles in previous roles, especially in relation to incident management and service delivery. This will show that you not only have the certification but also practical experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a technical customer service environment. Think about specific challenges you faced and how you motivated your team to meet KPIs and SLAs. This will demonstrate your capability as a Regional Team Lead.
✨Understand the Company Culture
Research the connectivity solutions provider and understand their values and mission. Tailor your responses to reflect how your personal values align with theirs. This will help you connect with the interviewers and show that you're a good fit for their team.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about their current challenges in the Operations and Maintenance division or how they measure success in the Service Desk team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
