At a Glance
- Tasks: Join us as an Administration Officer, managing calls, emails, and data entry.
- Company: No Limits is a leading youth services charity in Southampton, dedicated to supporting young people.
- Benefits: Enjoy 36 days of annual leave, flexible working, and a comprehensive induction programme.
- Other info: We welcome applicants from all backgrounds and offer support for reasonable adjustments.
- Why this job: Make a real impact in young people's lives while working in a supportive and diverse team.
- Qualifications: Experience in administration, handling confidential information, and using IT systems is essential.
The predicted salary is between 24307 - 24546 £ per year.
Role Terms
| Salary: | Band B - £24,307.67 to £24,546.49. Starting at £24,307.67 per annum (pro-rata based on 37 hours Full-Time Equivalent) |
| Hours: | 25 hours per week - Monday to Friday 9.30am to 2.30pm, alternatively Monday to Wednesday 9.00am to 3.00pm and Thursday 9.00am to 4.30pm but can be flexible |
| Role type: | 1 year fixed term with a view to making permanent subject to contract fundings |
| Place of work: | No Limits Head Office, 35 The Avenue, Southampton, SO17 1XN |
| Closing Date: | 9.00am on Monday 15th September 2025. We reserve the right to close the advert ahead of the published closing date if we receive sufficient suitable candidates. |
| Interview Date: | TBC W/C Monday 22nd September 2025 at 35 The Avenue, Southampton, SO17 1XN. Interviews may be conducted earlier depending on applications received. |
We\'re looking for an Administration Officer to join our team
Our Charity
No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.
At No Limits, it is important our staff and volunteers reflect, represent, and have experience of the challenges faced by the children and young people we support. We are proud of and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.
With this in mind, we are committed to diversity, equity and inclusion (DEI) in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do. You can learn more about our DEI approach here.
When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, whether through work (in the same or a different sector), volunteering, or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled, and neurodiverse individuals.
Your Role
Our ideal candidate will need to have experience of working with confidential and sensitive information, talking to young people, parents and professionals on the phone or in writing and have experience of entering data on to a database.
The role will take a lead with answering the phones, actioning email enquiries, referral processing, data entry and stationery ordering. On occasions there may be a requirement for the role to include late building cover to help support our Therapeutic Services Volunteer counsellors, this would be no later than 8pm.
There will be times when the Admin Office is extremely busy with requests with short deadlines so being calm under pressure and able to prioritise your workload will be essential.
The role can be very busy and challenging but also highly rewarding working within a supportive team.
Your key responsibilities will include:
- Managing telephone correspondence and communications, ensuring that messages are passed promptly to the appropriate member of staff, taking messages and acting as the first point of contact to the Charity.
- Greeting and welcoming visitors into the buildings.
- Data inputting and contributing to the recording and entering of statistical information, as well as quality checking and processing referrals for different services.
- To coordinate and record attendance of Youth Worker lone worker visits.
- To ensure you comply with Data Protection requirements when storing and sharing confidential/sensitive personal data relating to staff, volunteers, and other service users.
- To assist with sending out and receiving sensitive referral information using the secure mailing site.
- To action promptly the various shared enquiry mailboxes, to monitor and direct emails accordingly or action.
We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.
We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.
As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.
You’ll have the essentials of:
- Experience of working within an administration role in a busy office environment.
- Experience of dealing with a diverse range of people face to face, by phone and electronically.
- Experience of working in a confidential environment.
- Competency in using IT systems, including Microsoft Office and Databases.
- Able to work unsupervised and be flexible and adaptable to meet changing demands.
- Demonstrate effective organisational skills with an ability to prioritise workload and have a methodical and efficient approach.
- Able to work whilst under pressure, meeting deadlines and maintain accuracy, despite frequent interruptions.
You may also have:
- Knowledge of GDPR legislation.
- Ability to maintain a wide range of appointment calendars.
- Ability to identify workflow problems and suggest recommendations.
- Enthusiastic, with good time management.
Please let us know if we can support you with any reasonable adjustments at any point prior to, during or after the selection process, such as access arrangements, flexible working, or a suitable place to pray.
>>> Our Benefits (click to expand)
We are committed to being a great place to work, where people achieve and feel valued.In our People Survey, 98% of staff and 100% of volunteers said they were proud to tell people they work or volunteer for No Limits. We’re proud to offer some great benefits, on top of being able to make a meaningful contribution to the lives of local children and young people:
️ 36 days annual leave(including public holidays)
Two additional wellbeing daysper year – Supporting you to take additional time off for your wellbeing or development.
Pension scheme– Supporting your future by matching your additional pension contributions up to 2%.
️ Life assurance scheme– Giving you peace of mind with 2x annual salary cover for pension members.
Hybrid and flexible working– Giving the flexibility to work in the best way for your role.
Comprehensive induction and training offer– Including our online learning management system with hundreds of opportunities to support your development.
Employee Assistance Programme– Providing you with counselling, financial, personal support and health and wellbeing services.
We’d be happy to have an informal discussion and answer any immediate questions you might have. If you’d like an initial discussion please contact Debbie Edge, our Administration Manager on debbie.edge@nolimitshelp.org.uk.
To apply, please complete an application form (see above) and upload using the portal below, before the closing date of 9am on Monday, 15th of September 2025. Please contact people@nolimitshelp.org.uk if you need your application in an alternative format.
In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to JD
Please note that as we follow safer recruitment guidelines, we do not accept CVs.
We reserve the right to close the advert ahead of the published closing date if we receive sufficient suitable candidates, so you should submit your application form asap.
Administration Officer in Southampton employer: Nolimitshelp
No Limits is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where staff can thrive while making a meaningful impact on the lives of children and young people in Southampton. With generous benefits such as 36 days of annual leave, flexible working options, and a strong commitment to employee development, No Limits prioritises the well-being and growth of its team members, ensuring they feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer in Southampton
✨Tip Number 1
Familiarise yourself with No Limits and their mission. Understanding the charity's values and the specific challenges faced by the young people they support will help you demonstrate your commitment during the interview.
✨Tip Number 2
Prepare to discuss your experience with confidential information. Since the role involves handling sensitive data, be ready to share examples of how you've managed confidentiality in previous positions.
✨Tip Number 3
Practice your communication skills. As the first point of contact, you'll need to effectively manage phone calls and emails, so consider role-playing scenarios to enhance your ability to respond calmly and professionally under pressure.
✨Tip Number 4
Showcase your organisational skills. Be prepared to discuss how you prioritise tasks and manage your workload, especially in busy environments, as this is crucial for the Administration Officer role.
We think you need these skills to ace Administration Officer in Southampton
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements for the Administration Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft Your Supporting Statement:In the 'Your Supporting Statement' section of the application form, clearly demonstrate how your knowledge, skills, and experience meet the criteria outlined in the job description. Use specific examples from your past roles to illustrate your capabilities.
Highlight Relevant Experience:Emphasise any previous experience you have in administration, particularly in busy office environments. Mention your ability to handle confidential information and your proficiency with IT systems, including Microsoft Office and databases.
Show Commitment to Values:Express your commitment to the values and behaviours that No Limits upholds, especially regarding diversity, equity, and inclusion. Share any personal experiences or insights that relate to the challenges faced by the young people they support.
How to prepare for a job interview at Nolimitshelp
✨Show Your Experience with Confidential Information
Make sure to highlight any previous experience you have working with sensitive data. Discuss how you ensured confidentiality and compliance with data protection regulations in your past roles.
✨Demonstrate Your Communication Skills
As the first point of contact, effective communication is key. Prepare examples of how you've successfully interacted with diverse groups, whether face-to-face, over the phone, or via email.
✨Prepare for a Busy Environment
The role can be hectic, so be ready to discuss how you manage your time and prioritise tasks under pressure. Share specific strategies or tools you use to stay organised and efficient.
✨Emphasise Your Commitment to Diversity and Inclusion
No Limits values diversity, so be prepared to talk about your understanding of DEI principles. Share any personal experiences or insights that demonstrate your commitment to creating an inclusive environment.
