At a Glance
- Tasks: Support international shipments and deliver top-notch customer service in a fast-paced logistics environment.
- Company: Join a well-established business with a supportive and dynamic culture.
- Benefits: Enjoy 28 days holiday, a generous pension scheme, and an annual bonus.
- Other info: Opportunity for career growth in a vibrant logistics setting.
- Why this job: Be part of a team that values efficiency and customer satisfaction while growing your career.
- Qualifications: Experience in operations within freight forwarding and strong customer service skills required.
Location: Rugby
Salary: £28-30K
Hours: Monday – Friday, 08:30 – 16:30 (37.5 hours per week)
The Role
Nolan Recruitment are delighted to be recruiting on behalf of a valued client for a proactive and detail-oriented Operations Assistant. This is a varied and fast-paced position within a busy logistics environment, supporting the coordination of international shipments including imports, exports and cross-trade consignments. The successful candidate will play a key role in ensuring shipments are managed efficiently, compliantly, and to the highest standards of customer service.
Key Responsibilities
- Deliver excellent customer service to an on-site customer
- Prepare shipping and transport quotations
- Complete export customs declarations
- Book shipments with hauliers, forwarders, depots and shipping lines
- Prepare export documentation including invoices, packing lists and despatch notes
- Enter shipment bookings into internal systems
- Manage and support specific projects where required
- Expedite shipments and resolve any queries
- Process supplier and customer invoices, ensuring accuracy
- Handle telephone enquiries and liaise with internal teams and external partners
About You
We are looking for someone who is organised, customer-focused and able to work both independently and as part of a team.
Essential Skills & Experience
- Experience in an Operations Assistant role within a freight forwarding environment
- Good understanding of shipping methods and terminology
- Knowledge of Incoterms 2020 and the logistics industry
- Strong customer service background
- Intermediate proficiency in Microsoft Office
- High level of accuracy and attention to detail
- Ability to build effective relationships with customers and suppliers
Desirable
- Experience across all modes of transport (import/export)
- Knowledge of customs procedures
- Strong time management and prioritisation skills
Personal Attributes
- Professional and confident telephone manner
- Ability to work under pressure and meet deadlines
- Problem-solving mindset with a tenacious attitude
Benefits
- 28 days holiday, rising to 36 days with service
- Generous pension scheme
- Annual bonus (dependent on company performance)
- Employee Assistance Programme
- Life assurance
This is an excellent opportunity to join a supportive and dynamic environment, with the backing of a well-established business. If you have experience working in a similar role, please apply.
Operations Assistant in Rugby employer: Nolan Recruitment Ltd
Join a thriving logistics company in Rugby as an Operations Assistant, where you will be part of a supportive and dynamic team dedicated to delivering exceptional customer service. With generous benefits including up to 36 days of holiday, a robust pension scheme, and opportunities for professional growth, this role offers a rewarding career path in a fast-paced environment that values your contributions and fosters teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their shipping methods and customer service approach so you can show them you're the perfect fit for their team.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios related to logistics and how you'd handle them. This will help you shine during interviews, especially when they ask about handling pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Assistant in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant role. Highlight your experience in logistics and customer service, and don’t forget to mention any specific skills related to shipping methods and customs procedures.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your attention to detail and problem-solving mindset, and how they align with our values at StudySmarter.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in freight forwarding or operations. We love seeing candidates who can demonstrate their understanding of Incoterms and logistics!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nolan Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of shipping methods, Incoterms 2020, and customs procedures. Being able to speak confidently about these topics will show that you're not just a good fit for the role, but that you’re genuinely interested in the logistics industry.
✨Show Off Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your commitment to providing top-notch service and your ability to handle queries effectively.
✨Be Organised and Detail-Oriented
Given the fast-paced nature of the job, it’s crucial to showcase your organisational skills. Bring along a portfolio or notes that highlight your attention to detail and how you manage multiple tasks efficiently. This will reassure them that you can handle the demands of the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations and their approach to logistics. This not only shows your enthusiasm for the position but also gives you insight into whether the company culture aligns with your values and work style.
