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- Tasks: Provide top-notch support to Oracle NetSuite users and assist with software implementations.
- Company: Join the UK's only NetSuite and Business Central Partner with a strong reputation.
- Benefits: Enjoy a competitive salary, private medical insurance, and flexible bonuses.
- Why this job: Be part of a supportive team and make a real impact on global clients.
- Qualifications: A-Level qualified or equivalent, with a customer-focused mindset.
- Other info: Great career growth opportunities in a certified Great Place To Work.
The predicted salary is between 36000 - 60000 £ per year.
We are the UK’s only NetSuite and Business Central Partner. In business since 1988 and with over fifteen years of experience in migrating businesses to the cloud. Nolan are a trusted ERP adviser with qualified technical resource and 1,300+ active customers worldwide. Nolan provide ERP consultancy, development, support and training and have a range of forward-thinking custom-built ERP solutions.
This is a superb opportunity to become an integral part of our NetSuite Support team, providing technical support alongside fantastic customer service to a variety of NetSuite users on a global scale.
Responsibilities:- Provide effective 1st and 2nd line support to a large number of Oracle NetSuite users/clients
- Assist with future software implementations and testing for upgrades/releases
- Assist with bundle updates and SDF deployments of Nolan products
- Creating and delivering product features and updates webinars, blog posts, and videos
- Reviewing customers’ system usage and identifying areas where Nolan can add value to customers
- Reviewing and updating existing Nolan Product documentation and knowledge base
- Maintaining professional relationships with customers and clients
- Effectively manage, update and document support cases in line with Nolan Business Solutions processes and required standards
- Oracle NetSuite Suite Foundation qualification or be willing to study towards it within the first six months of starting in the position
- Hands-on experience working with Oracle NetSuite or a similar ERP/Finance solution
- Background of working within Support/Analyst roles or working within a finance team
- Customer focused mind set and a drive to add value
- The ability to effectively query and use AI tools (M365 Co Pilot / Claude)
- A-Level qualified or equivalent
- Strong verbal and written communication skills
- Strong Documentation and Multimedia skills
- Ability to work in a fast-paced environment and to strict deadlines
- Willingness to share ideas, learn new technology, be enthusiastic about your work, work on your own initiative and develop close and sustainable relationships with your clients and colleagues
At Nolan Business Solutions we are driven by our company culture and core values: Quality, Respect, and Integrity. Our values guide every decision we make to ensure we maintain the highest levels of customer service and help create an environment that is great to work within. Every employee has the opportunity to progress and feel supported in the process.
Nolan Business Solutions is also Certified™ by Great Place To Work®, recognised as one of the UK’s Best Workplaces for Development, Technology and for Women - creating an inclusive environment for all.
Benefits:- Industry leading salary
- Annual flexible bonus
- Private medical insurance
- Casual dress code
- Pension scheme with employer contributions
- Annual Christmas and summer parties
- 22 days holiday, increasing annually up to 25 days
- Training and development opportunities
- Free car parking at head office
- One day off per year to take part in a charity event or initiative
Oracle NetSuite Support Consultant in Fleet employer: Nolan Business Solutions PLC.
Contact Detail:
Nolan Business Solutions PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle NetSuite Support Consultant in Fleet
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nolan Business Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your Oracle NetSuite knowledge. We want to see your passion and expertise shine through, so be ready to discuss how you've used similar systems in the past.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond for clients. At Nolan, we value a customer-focused mindset, so make sure to highlight your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Oracle NetSuite Support Consultant in Fleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Oracle NetSuite Support Consultant role. Highlight any relevant experience with ERP systems, customer support, and technical skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can add value to our team. Don’t forget to mention your willingness to learn and grow with us!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Nolan Business Solutions PLC.
✨Know Your NetSuite
Make sure you brush up on your Oracle NetSuite knowledge before the interview. Familiarise yourself with its features, functionalities, and common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing support to clients, be ready to discuss your previous customer service experiences. Prepare examples that highlight your ability to resolve issues, communicate effectively, and maintain professional relationships with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle specific support situations. Think about past experiences where you successfully solved a problem or improved a process, and be ready to share those stories.
✨Demonstrate Your Willingness to Learn
Nolan values employees who are eager to learn and grow. Be prepared to discuss how you plan to pursue the Oracle NetSuite Suite Foundation qualification and any other training opportunities you're interested in. Show them that you're enthusiastic about developing your skills!
