At a Glance
- Tasks: Lead and motivate the team to achieve sales targets while delivering exceptional customer experiences.
- Company: Join Nokwol, a rapidly expanding luxury footwear brand with a passion for style and quality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Flexible hours, including weekends, in a fast-paced, energetic store atmosphere.
- Why this job: Be part of an exciting retail rollout and shape the future of luxury footwear.
- Qualifications: Experience in retail supervision, strong sales track record, and a passion for fashion.
The predicted salary is between 24750 - 30250 £ per year.
Nokwol is entering an exciting growth phase, with an ambitious retail store rollout programme planned over the next 12 months. We’re looking for an experienced, commercially driven Supervisor to join our King’s Road team, someone who leads from the floor, brings energy to the team, and understands what exceptional customer experience looks like.
Working closely with the Store Manager and Assistant Store Manager, you’ll play a key role in driving performance, developing the team and ensuring the store operates to the highest standards every day.
Key Responsibilities
- Lead, motivate and support the team on the sales floor to achieve individual and store sales targets and KPIs.
- Deliver an exceptional, customer-focused experience and lead by example in all client interactions.
- Coach and develop team members to continuously strengthen product knowledge, selling skills and customer service.
- Support the management team in implementing commercial action plans to drive sales and store performance.
- Take ownership of the sales floor and daily store operations when required.
- Maintain high standards of visual presentation, product merchandising and overall store environment.
- Drive strong product knowledge across the team and ensure new collections and key products are understood.
- Support stock management and ensure replenishment and stock availability are effectively managed throughout the trading day.
- Ensure company procedures, operational standards and policies are consistently followed.
- Build strong relationships with customers and support the development of a loyal client base.
- Maintain awareness of competitors, local trading conditions and customer trends, sharing relevant insights with the Store Manager and wider retail team.
About You
- You’re an experienced retail professional who enjoys being on the floor, leading from the front and helping a team perform at its best.
- You’re commercially aware, confident with customers and naturally take ownership when something needs to be done.
- Previous experience as a Supervisor or in a similar senior retail role, ideally within fashion, footwear or premium/luxury retail.
- Strong track record of achieving sales targets and KPIs.
- Confident in leading, motivating and coaching a team.
- Passionate about footwear, fashion and exceptional customer experience.
- Strong commercial awareness and understanding of store performance.
- Excellent communication and relationship-building skills.
- Hands-on, proactive and comfortable working in a fast-paced environment.
- Flexible and adaptable to the needs of the business.
- Punctual, dependable and highly organised.
- Must be available to work weekends and key trading periods, including holidays and launches.
About Us
At Nokwol, luxury fashion footwear isn’t just our business, it’s our passion. Founded in 2023 by a family with over 40 years of combined footwear industry experience, our mission is to redefine the luxury shoe market. We create designer-inspired footwear crafted from the finest, softest leathers — delivering unparalleled quality and style at exceptional value. With roots between London and Hong Kong, we are a rapidly expanding global brand. Our flagship store, which opened in 2023 on the iconic King’s Road in Chelsea, has quickly become one of the highest-performing destinations on the strip. And this is just the beginning. As we embark on the next chapter of our journey, we are looking for passionate, talented and fashion-loving individuals to join us in shaping the future of luxury footwear.
Store Supervisor (Kings Road) employer: Nokwol
Nokwol and Naked Wolfe is an exceptional employer, offering a vibrant work culture in the heart of London, where creativity and passion for luxury footwear thrive. With a commitment to employee growth, we provide opportunities for professional development and a collaborative environment that encourages innovation. Join us as we redefine the luxury shoe market and be part of a dynamic team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor (Kings Road)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nokwol, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nokwol!
We think you need these skills to ace Store Supervisor (Kings Road)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nokwol, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nokwol and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nokwol that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nokwol
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
