At a Glance
- Tasks: Lead and support multiple retail stores while driving performance and customer satisfaction.
- Company: Nokwol, a rapidly growing luxury footwear brand with a passion for quality.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexible working hours with extensive travel between stores.
- Why this job: Be part of an exciting expansion and shape the future of luxury footwear.
- Qualifications: Proven retail management experience and strong leadership skills.
The predicted salary is between 55000 - 65000 £ per year.
Regional Manager (Retail)
Location
London with travel between stores
Reports To
Managing Director
Salary
£55k+, depending on experience
Job Type
Full-time, permanent
Nokwol is entering an exciting phase of growth with an ambitious retail store rollout programme planned over the next 12 months.
We are looking for a Regional Manager to aid this expansion.
This is a hands‑on position for someone who loves retail, thrives in fast‑paced environments, and wants to learn every aspect of multi‑site retail management.
You will work closely with senior leadership to gain experience in store operations, recruitment, new store openings, performance management, commercial planning, and people development.
This role offers a unique opportunity to help shape the future of Nokwol's retail network.
Key Responsibilities
- Multi‑Site Support
- Support the performance and operations of stores across the region.
- Act as a point of support and coaching for Store Managers and their teams.
- Ensure stores consistently deliver excellent customer service and maintain brand standards.
- Assist with identifying and implementing operational improvements.
- New Store Openings
- Play a leading role in Nokwol's aggressive store expansion programme.
- Support site launches, store setup, merchandising, staffing, and opening activities.
- Travel to new locations as required during store opening periods.
- Help establish operational processes and best practices for new stores.
- People Development
- Coach and mentor Store Managers and Assistant Managers.
- Support recruitment and onboarding for new and existing stores.
- Assist in building succession plans and developing future retail leaders.
- Promote a positive, energetic, and high‑performance culture.
- Commercial Performance
- Support stores in achieving sales, profitability, and productivity targets.
- Analyse store performance and identify opportunities to drive growth.
- Assist in implementing promotions, campaigns and local business initiatives.
- Monitor key performance indicators and drive accountability.
- Hands‑On Leadership
- Lead by example and be prepared to step into stores when additional support is needed.
- Assist with resolving operational challenges and customer issues.
- Be visible and engaged with teams across the region.
- Support the business through periods of rapid growth and change.
- Operational Excellence
- High standards of visual merchandising and store presentation.
- Stock accuracy and shrinkage targets achieved.
- Full compliance with health and safety standards.
- Successful implementation and adoption of new retail systems and operational tools.
- Identification of process improvements that increase efficiency and support business growth.
- Contribution to building scalable retail operations capable of supporting Nokwol's expansion programme.
- Working Hours & Flexibility
This role operates to a fixed schedule with Sunday and Tuesday/Wednesdays off.
Extensive travel between our stores is essential and expected.
A flexible approach to working hours is essential, particularly during periods of rapid expansion, store openings and peak trading activity.
The successful candidate will lead from the front, ensuring they are present when and where the business needs them most.
About You
- Proven success as a Store Manager in a fast‑paced retail environment.
- Strong leadership skills with a genuine passion for developing people.
- Commercially minded with a focus on driving sales and performance.
- Highly motivated, ambitious and eager to progress into senior retail leadership.
- Flexible and willing to travel extensively.
- Excellent communication and relationship‑building skills.
- Ability to thrive in a growing and evolving business.
About Us
At Nokwol, luxury fashion footwear isn’t just our business — it’s our passion.
Founded in 2023 by a family with over 40 years of combined experience in the footwear industry, our mission is to redefine the luxury shoe market.
We create designer‑inspired footwear crafted from the finest, softest leathers — delivering unparalleled quality and style at exceptional value.
With roots between London and Hong Kong, we are rapidly expanding our global brand.
Our flagship store, which opened in 2023 on the iconic King’s Road in Chelsea, has quickly become one of the highest‑performing destinations on the strip.
And this is just the beginning.
As we embark on the next chapter of our journey, we are looking for passionate, talented and fashion‑loving individuals to join us in shaping the future of luxury footwear.
Timetable & Hiring Process
We try to review all applications within 5 working days of application, and we promise to let you know if we don’t think you’re suitable for this role.
If we do want to chat to you we’ll arrange a short video call with someone in our recruitment team, and finally invite you for a face‑to‑face meeting with a Director.
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Regional Manager (Retail) employer: Nokwol UK Limited
Nokwol is an exceptional employer, offering a dynamic work environment in the heart of London, where you can play a pivotal role in our ambitious retail expansion. With a strong focus on employee development, we provide opportunities for coaching and mentorship, ensuring that our team members grow alongside the company. Our vibrant culture fosters collaboration and innovation, making it an exciting place to thrive in the fast-paced world of luxury fashion footwear.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager (Retail)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nokwol UK Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nokwol UK Limited!
We think you need these skills to ace Regional Manager (Retail)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nokwol UK Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nokwol UK Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nokwol UK Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nokwol UK Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
