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- Tasks: Manage Nokia's social media communities and engage with audiences daily.
- Company: Join a global leader in technology with a vibrant online presence.
- Benefits: Competitive salary, flexible working options, and opportunities for growth.
- Other info: Collaborate with diverse teams and stay ahead of social media trends.
- Why this job: Be the voice of Nokia and shape online conversations in a dynamic environment.
- Qualifications: 5+ years in social media management and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
The role is responsible for running and managing communities on a daily basis, also including the operational management of Nokia’s YouTube channel. Working closely with Social Strategy Lead and cross‑functional stakeholders, you will translate strategic direction into effective execution, foster meaningful two‑way engagement, and help protect and enhance Nokia’s reputation in social environments.
Responsibilities
- Run and manage Nokia’s social media community on a day‑to‑day basis, including LinkedIn, Twitter/X, Instagram, Facebook, YouTube and Reddit.
- Assist with running Nokia’s YouTube channel as part of the wider social ecosystem, including channel administration, community management, comment moderation, and community tab engagement.
- Manage community engagement across all platforms, fostering respectful, meaningful interaction, and driving positive sentiment.
- Moderate comments, conversations, and discussion threads, applying agreed governance, moderation standards, and escalation processes.
- Apply Nokia’s tone of voice, community guidelines, and brand standards consistently across social platforms.
- Work closely with Social Strategy Leads to align community activity with channel strategies, campaigns, and priority narratives.
- Collaborate with content teams, agencies, and regional teams to support smooth channel operations and execution.
- Monitor community sentiment and emerging trends, proactively identifying issues, risks, or opportunities for engagement.
- Track and report on community and operational metrics, including engagement, sentiment, response times, and recurring topics.
- Support crisis communication and reputation management activity in line with Nokia governance frameworks.
- Ensure all community activity complies with brand, legal, regulatory, and platform requirements.
- Stay up to date on platform changes, community features, and moderation best practices across major social channels.
Key interfaces
- Global Digital Channels team
- Communications, Legal, and Corporate Affairs
- Customer teams
- External social media agencies
Role requirements
- Deliver consistent, high‑quality community management across multiple global social platforms.
- Operate social channels in line with defined strategies, governance frameworks, and platform standards.
- Apply platform appropriate moderation and engagement approaches, including for high‑volume or discussion led environments such as YouTube and Reddit.
- Identify and escalate community issues, sentiment shifts, and potential risks in a timely and professional manner.
- Ensure compliance, consistency, and brand safety across all social interactions.
Qualifications
You must have:
- 5+ years of experience in social media community management, channel management, or a related digital role.
- Hands‑on experience running and managing social media channels as part of a global or multi‑platform environment.
- Experience managing YouTube channels, including operational oversight, community engagement, and comment moderation.
- Experience moderating and engaging with high volume or discussion based communities, including Reddit or similar platforms.
- Strong understanding of social platform governance, moderation standards, and escalation processes.
- Excellent written communication skills with strong judgement around tone, nuance, and brand representation.
- Experience using social media management, moderation, and social listening tools.
- Strong organizational skills and the ability to manage multiple priorities in real time.
- Fluency in English (written and spoken).
It would be nice if you also had:
- Experience working with global brands or in a multi‑market environment.
- Familiarity with reputation management, crisis response, or sensitive issue handling.
- Understanding B2B social media audiences and professional communities.
- Experience working with external agencies or distributed regional teams.
- Exposure to employee advocacy or executive social media environments.
- Additional language skills.
Social Media Community Manager employer: Nokia Global
Contact Detail:
Nokia Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Community Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Social Media Community Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous community management work. Highlight your experience with platforms like YouTube and Reddit, and make sure to include metrics that demonstrate your impact.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Nokia, and express your interest in potential opportunities. Sometimes, they might have roles that aren’t even advertised yet!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our platform. It shows you're serious about joining us and makes it easier for us to track your application. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Social Media Community Manager
Some tips for your application 🫡
Show Your Passion for Community Management: When you're writing your application, let us see your enthusiasm for social media and community management. Share specific examples of how you've engaged with communities in the past and what you love about fostering meaningful interactions online.
Tailor Your Application to Us: Make sure to customise your application to reflect our brand and values. Use the job description as a guide and highlight your relevant experience, especially with platforms like YouTube, Reddit, and others mentioned. We want to see how you can fit into our team!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your personality shines through while maintaining professionalism.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Nokia Global
✨Know Your Platforms Inside Out
Make sure you’re well-versed in the social media platforms mentioned in the job description. Familiarise yourself with their unique features, audience demographics, and best practices for community engagement. This will show that you’re not just a user but someone who understands how to leverage each platform effectively.
✨Showcase Your Community Management Skills
Prepare examples from your past experience where you successfully managed online communities. Highlight specific instances where you fostered engagement, handled crises, or moderated discussions. This will demonstrate your hands-on experience and ability to maintain a positive community atmosphere.
✨Understand Nokia’s Brand Voice
Research Nokia’s tone of voice and brand guidelines before the interview. Be ready to discuss how you would apply these in your community management role. Showing that you can align with their brand standards will set you apart as a candidate who truly understands the company’s values.
✨Stay Updated on Trends and Tools
Be prepared to discuss current trends in social media and any tools you’ve used for community management and moderation. Mentioning specific tools and how they’ve helped you track engagement or sentiment will illustrate your proactive approach to community management.