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- Tasks: Lead a skilled team in managing critical applications and improving service processes.
- Company: Join a leading global investment bank with a focus on operational excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Training provided for new technologies; excellent career advancement opportunities.
- Why this job: Make a real impact in a high-pressure environment while enhancing client satisfaction.
- Qualifications: Experience in application support and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge.
Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank’s wider technology strategy.
In this role, you’ll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance.
Experience in some or all of the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with.
Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities.
You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential.
This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience.
Location: London, UK / Hybrid working
Applicants must have the right to work in the UK.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology and Finance
Industries: Information Services
Application Support Manager in England employer: Noir
Contact Detail:
Noir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment banking sector and let them know you're on the lookout for an Application Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and ITIL processes. Make sure you can talk confidently about your experience with application support, incident management, and stakeholder engagement. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams through high-pressure situations and improved service delivery. Use specific examples to demonstrate your impact and how you’ve driven continuous improvement in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Application Support Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in application support, service delivery, and any relevant technologies like Salesforce or Power BI. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your leadership experience and how you've improved service processes in the past. Be sure to mention your familiarity with ITIL and incident management – we love that stuff!
Showcase Your Team Leadership Skills: As an Application Support Manager, leading a team is key. Share examples of how you've successfully managed teams and engaged stakeholders. We want to know how you handle high-pressure situations and ensure SLA compliance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Noir
✨Know Your Tech Inside Out
Make sure you brush up on the key technologies mentioned in the job description, like Salesforce, Figaro, and Snowflake. Be ready to discuss how you've used these tools in your previous roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've managed teams in high-pressure situations, improved service processes, and engaged with stakeholders to deliver results.
✨Understand ITIL Processes
Since ITIL expertise is essential for this role, make sure you can talk about your experience with incident management, problem management, and change management. Be ready to explain how you've applied these processes to improve service delivery in your past positions.
✨Communicate Clearly and Confidently
You'll be translating technical issues into business language, so practice articulating complex concepts simply. During the interview, focus on clear communication, especially when discussing how you've engaged with stakeholders and managed expectations during major incidents.