At a Glance
- Tasks: Lead a skilled team in managing critical applications and improving service processes.
- Company: Join a leading global investment bank with a focus on operational excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Gain exposure to cutting-edge technologies and drive continuous improvements.
- Why this job: Make a real impact in a high-pressure environment while enhancing client satisfaction.
- Qualifications: Experience in application support and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge.
Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank’s wider technology strategy.
In this role, you’ll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance.
Experience in some or all of the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with.
Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities.
You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential.
This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience.
Location: London, UK / Hybrid working
Applicants must have the right to work in the UK.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology and Finance
Industries: Information Services
Application Support Manager employer: Noir
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