Technical Trainer

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The Technical Trainer will design, deliver, and support high‑quality technical training for Managed Services colleagues, ensuring they have the skills, knowledge, and confidence to deliver exceptional service to our customers. The role will focus on onboarding new technical colleagues, developing ongoing capability across core technologies, and maintaining up‑to‑date training materials aligned to Node4’s products, services, and tooling. This role works closely with technical subject matter experts, team leaders, and the L&D function to provide structured learning pathways, internal technical workshops, and practical hands‑on training that supports role readiness and career progression. You will also support the ongoing development of Service Desk agents, preparing and enabling them to progress into apprenticeship pathways that lead to Network, Cloud, Data and SecOps roles.

Responsibilities

• Technical Training Delivery
  • Deliver high‑quality technical training sessions both virtually and in person.
  • Facilitate onboarding modules for new technical colleagues, ensuring a strong early experience.
  • Deliver refresher training, product updates, and service‑specific workshops.
• Training Design & Development
  • Develop and maintain technical training content, including guides, labs, demos, videos, and LMS modules.
  • Create role‑specific learning pathways aligned to Managed Services requirements.
  • Work with SMEs to ensure accuracy and relevance of all materials.
• Technical Capability Support
  • Support Colleagues aiming for technical certifications through coaching, preparation, and practice labs.
  • Monitor technical skills gaps and recommend training interventions.
  • Maintain training documentation and technical knowledge base content where required.
• Training Coordination & Evaluation
  • Track attendance, completion rates, and capability outcomes.
  • Gather feedback and continuously improve training delivery.
  • Support the L&D team with LMS updates, enrolments and digital content uploads.
  • Work with Managed Services leadership to understand capability requirements.
  • Partner with L&D to align technical training with wider development initiatives.
  • Support wider organisational training as needed (e.g., induction, internal workshops).
  • Build strong working relationships with technical SMEs, department leads, and People & Performance colleagues.

Required Skills & Qualifications

• Strong technical knowledge within a managed services or IT operations environment.
• Experience delivering technical training, coaching, or mentoring.
• Ability to explain complex topics clearly and simply.
• Excellent communication and presentation skills.
• Confident using digital learning tools and platforms.
• Passion for developing others and improving capability.
• Interest in technology and supporting technical development.
• Strong attention to detail with the ability to manage data, records and reporting accurately.
• A proactive, positive approach with a focus on service delivery and stakeholder support.
• ITIL Foundation or Practitioner.
• Experience building lab environments or simulations.
• Experience with LMS platforms.
• Demonstrates a genuine interest in AI and automation, with a willingness to explore how emerging technologies can improve efficiency and ways of working.
• Experience coaching early‑career or Service Desk talent into technical specialisms (e.g., through apprenticeships or structured progression programmes).

The Learning & Development Coordinator is expected to demonstrate behaviours that support Node4’s learning culture and L&D team values:

• Learning Mindset
  • Demonstrates curiosity about technology, people development, and continuous improvement.
  • Actively seeks feedback and uses it to improve processes and personal performance.
  • Builds positive relationships across teams and communicates clearly and respectfully.
  • Works collaboratively with technical SMEs, managers, and colleagues to deliver seamless training experiences.
• Proactivity & Initiative
  • Spots opportunities to improve training processes or content and offers solutions.
  • Stays one step ahead in planning, anticipating needs and preparing accordingly.
• Reliability & Accountability
  • Manages workload effectively and meets deadlines consistently.
  • Takes pride in maintaining accurate training records, data, and LMS quality.
• Professionalism & Integrity
  • Handles sensitive information with discretion.
  • Acts as a role model for positive learning behaviours and professional conduct.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.