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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve IT issues for users.
- Company: A growing tech company in the East Midlands with a passion for innovation.
- Benefits: Private medical insurance, generous holidays, and training opportunities.
- Why this job: Join an ambitious team and make a difference in customer service.
- Qualifications: Proactive attitude, excellent communication skills, and ability to work under pressure.
- Other info: Enjoy a flexible shift pattern of 4 days on, 4 days off, including nights.
The predicted salary is between 30000 - 42000 £ per year.
A growing technology company in East Midlands seeks dedicated Service Desk Analysts to provide first-class technical support. This role requires a proactive approach, excellent communication skills, and the ability to work under pressure. The position follows a shift pattern of 4 days on, 4 days off, including nights.
Salary includes benefits such as private medical insurance, generous holidays, and training opportunities. Join to be part of an ambitious team passionate about technology and customer service.
Service Desk Engineer — IT Support (Night Shifts) employer: Node4
Contact Detail:
Node4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer — IT Support (Night Shifts)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially around communication and working under pressure. We want to show them we’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your passion for technology! During interviews, share examples of how you’ve tackled tech challenges in the past. This will help us stand out as enthusiastic candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and follow up easily.
We think you need these skills to ace Service Desk Engineer — IT Support (Night Shifts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the requirements of the Service Desk Engineer role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. We love seeing candidates who are genuinely excited about joining our ambitious team.
Show Off Your Communication Skills: Since this role involves providing first-class support, it’s crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you effectively communicate with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Node4
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the Service Desk Engineer role. Familiarise yourself with common IT support issues and solutions, as well as any specific technologies mentioned in the job description. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would handle a customer query, so think about your approach and how you can convey empathy and clarity.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job, especially during night shifts. Be ready to discuss past experiences where you successfully managed stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Emphasise Your Team Spirit
This position is all about being part of an ambitious team. Think of examples where you've collaborated effectively with others, especially in a tech environment. Highlight your willingness to learn from colleagues and contribute to a positive team dynamic.
