Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction with our innovative products.
- Company: Join Node4, a vibrant tech company that values its diverse workforce.
- Benefits: Enjoy private medical insurance, 25 days holiday, and a supportive work environment.
- Why this job: Kickstart your career in tech while making a real impact on customer experiences.
- Qualifications: Experience in service desk roles and a passion for technology are essential.
- Other info: Flexible shift patterns and excellent career growth opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
We are the people who love what we do. Fueled by our passion for technology and what it can do to make businesses grow. Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. Our IT Service Desk is the 1st point of contact for our thriving range of products and customers. Our Service Desk Team strive for excellence by providing technical support including installation, troubleshooting, ticket logging and resolution where possible. We are on hand to ensure our customers are receiving the best possible care and that products and systems are performing. Overall, our service desk analysts are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
This role follows a shift work pattern of 4 days on, 4 days off, with shifts running from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.
Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past 5 years.
What will you bring?
- A proactive approach to learning new things.
- Excellent self-driven time management skills with an ability to prioritize and multi-task in order to meet tight deadlines.
- Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
- Excellent communication skills at all levels, both written and verbal.
- Excellent attention to detail.
- Have an analytical and customer focused approach to solving problems.
- Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.
- Experience of working in a Service Desk / ISP environment.
- Demonstratable experience of working with MS O365.
- Knowledge of the ITIL ServiceDesk environment.
- Knowledge of working within technical environments.
- Happy to work on a night shift rota.
What can we offer you?
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Service Desk 24/7 Engineer employer: Node4
Contact Detail:
Node4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk 24/7 Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Node4 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Service Desk team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of MS O365. Be ready to showcase your problem-solving abilities and how you handle pressure, as these are key in a Service Desk environment.
✨Tip Number 3
Show your passion for technology! During interviews, share examples of how you've used tech to solve problems or improve processes. This will resonate well with Node4's commitment to innovation and excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Node4 family and contributing to our vibrant team.
We think you need these skills to ace Service Desk 24/7 Engineer
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the role and how they can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how your background aligns with what we do at Node4, so don’t be shy about showcasing your Service Desk experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your excellent communication skills, which are super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our vibrant team at Node4!
How to prepare for a job interview at Node4
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around MS O365 and ITIL Service Desk practices. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity with the environment you'll be working in.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenging issues in a service desk or ISP environment. Think about specific situations where you had to troubleshoot or resolve a problem under pressure, and be ready to share those stories during the interview.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable explaining your experiences and skills in a way that’s easy to understand.
✨Emphasise Teamwork
Node4 values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share examples of how you contributed to group success, whether in small teams or larger projects, and highlight your interpersonal skills.
