At a Glance
- Tasks: Shape and architect next-gen managed services for clients while collaborating with a dynamic team.
- Company: Join Node4, a rapidly growing tech company that values its diverse workforce.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks.
- Other info: Be part of a vibrant team committed to passion, innovation, and trust.
- Why this job: Make a real impact by translating customer challenges into innovative solutions.
- Qualifications: Experience in IT service management and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
About the role
The Managed Services Pre-Sales Service Architect is a customer-facing technical services specialist responsible for shaping, positioning, and architecting Node4’s next-generation managed services portfolio for customers. This lead role will take responsibility for alignment of services to client requirements and feeding the roadmap for our set of managed services, built around Node4’s product set, over the coming years. This role plays a critical role in translating customer challenges into tailored solutions, driving trust in Node4’s capabilities, and helping secure new business.
Key Responsibilities
- Pre-Sales Engagement:
- Partner with account managers and solution specialists to position Node4’s product focused managed services portfolio during the sales cycle
- Architect ITSM solutions for customers
- Lead discovery sessions with customers to uncover business, service and technical requirements
- Deliver compelling presentations showcasing Node4’s managed services offerings
- Articulate the value of managed services within broader Node4 offerings (Cloud, Networking, Data & AI, Modern Workplace, Security, and Business Applications).
- Produce high-quality proposals, service architecture & designs, and statements of work (SoW) aligned to customer requirements and Node4 delivery capabilities.
- Ensure designs incorporate security best practices, regulatory compliance (e.g., ISO 27001, NIST, Cyber Essentials+, GDPR), and future-proofing for customer growth.
- Portfolio & Innovation Contribution:
- Act as a feedback loop between customers, sales, and the product management team to influence Node4’s managed services for product sets roadmap
- Position innovative new solutions into Node4 and challenge the status quo
- Work with the Node4 product team to develop repeatable playbooks, reference architectures, and sales collateral to accelerate adoption of new services
- Work with the sales enablement team supporting sales and technical teams by sharing knowledge and conducting training sessions
- Work closely with Node4 managed services practice and operations function align supported services to the Node4 product and services catalogue
- Client Relationship & Thought Leadership:
- Build trusted advisor status with key stakeholders (CTO, COO, and Support Managers)
- Participate in industry events, roundtables, and webinars as an evangelist for Node4
- Support bid teams with RFP responses and qualification content
Skills and Experience Required
This role at Node4 requires a blend of specific technical and service skills, leadership qualities, client engagement abilities, and strong communication skills.
Technical Expertise
- Strong knowledge of the IT Service Management (ITSM) approach
- Strong knowledge of the IT Infrastructure Library (ITIL) portfolio, ITIL qualification preferable
- Strong Knowledge of a Managed Service Provider support framework for 1st to 4th line
- Experience in service architecture and design
- Experience developing and implementing managed service solutions for IT managed service providers
- Knowledge of Cloud (SaaS, PaaS and IaaS) technology, end user environment and managed service support of these, including Microsoft Azure
- Awareness of compliance frameworks (ISO, NIST, CIS, GDPR) and how they map into solution design
Pre-Sales & Consulting Skills
- Proven track record in a pre-sales or solutions engineering role within a managed service provider (MSP), System Integrator, or vendor
- Ability to build tailored presentations and deliver persuasive demos to both technical and business audiences
- Strong experience in creating solution proposals, SoWs, and RFP responses
- Commercial awareness to align solutions with business outcomes and ROI
Personal Attributes
- Excellent communication and stakeholder engagement skills
- Strong problem-solving mindset with ability to simplify complexity for customers
- Collaborative team player, comfortable working across sales, delivery, and product teams
- Passion for continuous learning
- Ability to learn Node4’s go-to market offerings quickly
- Agile approach to change
Key Measures of Success
- Contribution to the Managed Services sales pipeline and revenue growth
- Win rate of opportunities influenced by Managed Service engagement
- Customer satisfaction scores on pre-sales interactions
- Reusable assets (playbooks, architectures, collateral) created for portfolio scaling
- Positive influence on the development of Node4’s future portfolio
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Managed Services Pre-Sales Service Architect employer: Node4
Node4 is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With hybrid working options, comprehensive benefits like private medical insurance, and opportunities for career advancement, Node4 ensures that its team members are equipped to deliver exceptional customer engagements while enjoying a fulfilling work-life balance in the vibrant UK market.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Pre-Sales Service Architect
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Node4 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Node4 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Node4!
✨Direct Apply to Node4
Let's not forget to apply directly through the Node4 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Managed Services Pre-Sales Service Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Node4.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Node4. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Node4
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
