At a Glance
- Tasks: Provide on-site technical support and ensure high-quality customer service.
- Company: Join Node4, a rapidly growing tech company with a vibrant culture.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Opportunities for career growth and continuous training await you.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Technical qualifications and experience in IT support are essential.
The predicted salary is between 35000 - 40000 £ per year.
About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People.
We are:
- Nimble – We focus on what matters most, adapt fast and embrace change.
- Original – We think differently, stay curious and innovate.
- Driven – We are bold, bring energy and own the outcome.
- Engaged – We operate as one, building strong relationships.
- 4 More – We always go further for our people, customers and partners.
About the role
As a result of our continued year on year growth we need to expand our Managed Services On Premise Support team and are therefore looking to recruit a team member who will fit in with our unique, professional and successful environment. The successful candidate will be required to provide and promote as a Node4 team member and ambassador a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.
The ideal candidate will have experience in the MSP or On-site support arena, whilst providing end user, server, software support and network troubleshooting expertise, working with our ever-evolving external client base. Day to day tasks will include both cloud and desktop environments and their associated operating systems and application support. The role will also include some involvement in networking troubleshooting areas and some exposure to related hardware products.
This is an on-site role aligned to a strategic client where there will be elements of monitoring systems, Change Requests and related day to day support desk housekeeping tasks. There will also be an opportunity to provide site visits to other support locations.
Responsibilities
- To provide an onsite support presence to the customer.
- Work closely with a strategic customer as their on-site technical support team and become a trusted expert within their team.
- Co-operate and work closely with their own team members and wider business departments to ensure efficient, productive and high-quality technical support and customer services.
- Manage incoming support requests, received via telephone, e-mail, and monitoring alerts. This will require the use of our Service Management System, whilst managing support requests and queries relating to both 3rd party products and our own services ranging from end user compute to complex server, network and collaboration toolset queries.
- Manage, categorise and prioritise support requests, in association with related SLA’s. These include problems, queries and requests relating to both 3rd party products and our own internal services.
- Incident escalation as and when required communicating effectively with the support team, wider business departments and with suppliers when necessary.
- Produce documentation to acceptable levels, this including both ticket updates and also our own technical support information.
- To contribute to internal processes, documentation and continuous business and service desk improvement.
- Working to achieve and exceed service and product related service level agreements.
What will you bring?
- Up-to-date accreditation in a recognised technical professional qualification. (IT / Telecoms)
- Windows 11
- MacOS
- iOS
- End User Device configuration and support (Laptop / Tablet / Desktop / Thin Clients)
- Microsoft 365
- Device Management (InTune, Jamf)
- Antivirus
- Active Directory
- Windows Server
- Basic networking / switch configuration
- Basic VoIP / handset configuration
- Printer Support (incl PaperCut)
- VMware
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
On-site Support Engineer in London employer: Node4
Node4 is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With hybrid working options, comprehensive benefits like private medical insurance, and opportunities for career advancement, Node4 ensures that its team members are equipped to deliver exceptional customer engagements while enjoying a fulfilling work-life balance in the vibrant UK market.
StudySmarter Expert Advice🤫
We think this is how you could land On-site Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Node4 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Node4 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Node4!
✨Direct Apply to Node4
Let's not forget to apply directly through the Node4 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace On-site Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Node4.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Node4. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Node4
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
