At a Glance
- Tasks: Support and maintain cutting-edge infrastructure platforms in a dynamic, customer-focused team.
- Company: Join Node4, a rapidly growing tech company with a vibrant culture.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in ITIL environments and hands-on technical skills across VMware platforms.
The predicted salary is between 63000 - 77000 £ per year.
About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People.
We are:
- Nimble – We focus on what matters most, adapt fast and embrace change.
- Original – We think differently, stay curious and innovate.
- Driven – We are bold, bring energy and own the outcome.
- Engaged – We operate as one, building strong relationships.
- 4 More – We always go further for our people, customers and partners.
About the role
As we expand into new markets and introduce new solutions into our product range, we have a requirement to engage an Engineer to support the operational running of our Infrastructure Platform Team. This is the ideal role for a professional looking to join a dynamic team within a rapidly growing, award-winning and highly accredited company. You will have the opportunity of working with cutting edge infrastructure platform technologies in an exciting and dynamic environment.
The Infrastructure Platform team provides 3rd and 4th line technical escalation, delivering the reliable operation and lifecycle management of core infrastructure platforms that are foundational to our shared, private and hybrid-cloud solutions. The team is accountable for compute virtualisation platforms, enterprise storage services, and backup and disaster recovery solutions that underpin customer-facing and business-critical services.
Role Purpose
The Infrastructure Platform Engineer plays an important technical role in supporting the delivery of day-to-day operational services within a high-performing, customer-focused team. The role is responsible for providing hands-on technical support across Incident, Problem, Change, and Service Request fulfilment, applying platform and infrastructure knowledge to diagnose and resolve service issues.
Working closely with peers and wider technology teams, the role contributes to technical escalations, root cause investigations, and continuous service improvement activities. The Engineer helps ensure stable, secure, and ITIL-aligned service outcomes are delivered in line with agreed SLAs, OLAs, and contractual commitments.
Key Task & Responsibilities
Service Operations
- Work within an ITIL aligned service framework, supporting Incident, Problem, and Change Enablement processes to deliver consistent, high quality services.
- Collaborate with internal teams and stakeholders to support effective operational delivery and maintain service continuity and customer satisfaction.
- Contribute to continual service improvement through standardisation, automation, and adherence to operational best practices.
- Provide hands on operational support, including assisting with escalated incidents and following issues through to resolution within agreed SLAs.
- Monitor and maintain infrastructure platforms to meet availability, performance, lifecycle, and security requirements, supporting planned and out of hours change where required.
- Support service resilience through proactive monitoring, effective incident response, and participation in on call and out of hours support.
Technical
- Build, configure, and maintain VMware Cloud Foundation–aligned platforms, including vSphere, vSAN, NSX, and associated infrastructure components.
- Support the build, configuration, and maintenance of backup and disaster recovery platforms in line with service and architectural requirements.
- Provide hands-on support across hypervisor, storage, and data protection platforms, focusing on platform health, stability, and performance.
- Investigate and resolve infrastructure issues across compute, storage, and data protection layers using structured troubleshooting approaches.
- Deliver platform lifecycle activities, including patching, upgrades, and capacity changes, ensuring environments remain secure and supportable.
- Create and maintain accurate technical documentation, including configurations, standards, and operational procedures to support team knowledge and continuity.
What will you bring?
- Practical experience working within ITIL-aligned environments (Incident, Problem, Change, and Service Request Management) to meet agreed SLAs.
- Experience working in an MSP or outsourced IT services environment, supporting multiple customers.
- Demonstrates an organised and structured approach to managing workload, priorities, and service delivery.
- Hands-on technical experience across one or more of the following:
- VMware platforms (vCenter, ESXi, vSAN, NSX, Aria Suite)
- VMware Cloud Director and availability tooling
- Load balancing technologies (e.g. NSX Advanced Load Balancer)
- Enterprise storage (SAN/NAS) and protocols (iSCSI, NFS, NVMe)
- Backup and Disaster Recovery platforms (e.g. Veeam, Commvault, Zerto)
- Exposure to automation tools or scripting languages (e.g. PowerShell, Python, Ansible, Terraform) with the ability to support existing solutions.
- Experience using monitoring and management tools to support platform performance and availability.
- Familiarity with Linux command line for routine administration tasks.
- Basic understanding of certificate management for securing services and endpoints.
- Typically 2–3 years’ experience supporting and maintaining infrastructure platforms.
Beneficial Skills and Experience
- Experience using ITSM tools (e.g. ServiceNow or equivalent) to manage incidents, changes, and service requests.
- Understanding of SDDC concepts and virtualised infrastructure environments.
- Working knowledge of Layer 2 and Layer 3 networking and basic troubleshooting.
- Familiarity with alternative virtualisation platforms (e.g. Hyper-V, Nutanix, OpenStack) or public cloud (AWS, Azure).
- Exposure to server hardware management tools (e.g. HPE OneView, Dell OpenManage, Lenovo XClarity).
- Aware of load balancing concepts and technologies.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Infrastructure Platform Engineer employer: Node4
Node4 is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With hybrid working options, comprehensive benefits like private medical insurance, and opportunities for career advancement, Node4 ensures that its team members are equipped to deliver exceptional customer engagements while enjoying a fulfilling work-life balance in the vibrant UK market.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Platform Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Node4 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Node4 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Node4!
✨Direct Apply to Node4
Let's not forget to apply directly through the Node4 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Platform Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Node4.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Node4. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Node4
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
