Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the management of major incidents and recurring problems to drive resolutions.
- Company: A leading tech company in the East Midlands with a focus on innovation.
- Benefits: Hybrid working, private medical insurance, 25 days holiday, and personal development opportunities.
- Why this job: Join a diverse team and make a real impact in incident management.
- Qualifications: Strong Incident Management experience and ITIL Foundation certification required.
- Other info: Collaborate with technical teams and stakeholders in a dynamic environment.
The predicted salary is between 45000 - 55000 £ per year.
A leading technology company in the East Midlands is seeking an Incident & Problem Manager to oversee the end-to-end management of major incidents and recurring problems. You will drive resolutions and implement service improvements while collaborating with technical teams and stakeholders.
The ideal candidate will have:
- Strong Incident Management experience
- Excellent communication skills
- An ITIL Foundation certification
This role offers hybrid working, private medical insurance, 25 days holiday, and opportunities for personal development within a diverse team.
Incident & Problem Leader — Hybrid MSP Role employer: Node4
Contact Detail:
Node4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Problem Leader — Hybrid MSP Role
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to incident and problem management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! During interviews, share specific examples of how you've successfully managed incidents or improved processes. This will demonstrate your expertise and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Incident & Problem Leader — Hybrid MSP Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Incident Management experience and any relevant ITIL certifications. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Incident & Problem Leader role. Share specific examples of how you've driven resolutions and implemented service improvements in the past.
Show Off Your Communication Skills: Since this role involves collaborating with technical teams and stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Node4
✨Know Your Incident Management Inside Out
Make sure you brush up on your Incident Management experience. Be ready to discuss specific incidents you've managed, the challenges you faced, and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you effectively communicated with technical teams and stakeholders during incidents.
✨Familiarise Yourself with ITIL Principles
As an ITIL Foundation certification is mentioned, ensure you understand the key principles of ITIL. Be prepared to discuss how you’ve applied these principles in real-world scenarios, especially in driving service improvements.
✨Show Enthusiasm for Personal Development
This role offers opportunities for personal development, so express your eagerness to grow within the company. Share any relevant courses or training you’re interested in pursuing, and how they align with the company's goals.