At a Glance
- Tasks: Lead a dynamic team in delivering cutting-edge infrastructure solutions and ensure high-quality service outcomes.
- Company: Join Node4, one of the UK's fastest-growing tech companies with a vibrant culture.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and a supportive work environment.
- Other info: Join a diverse team committed to innovation and exceptional service.
- Why this job: Be a change maker in a rapidly growing company and make a real impact in tech.
- Qualifications: Proven leadership experience in technical operations and strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
Become a change maker and join Node4. Node4 provides cloud, colocation, connectivity and communication solutions, delivered across a national MPLS network powered by our industry leading data centres based in Derby, Wakefield and Northampton. Node4 is one of the UK’s fastest growing privately owned technology-based companies.
As we expand into new markets and introduce new solutions into our product range, we have a requirement to engage a seasoned Team Leader to assist in the operational running of our Infrastructure Platform Team. This is the ideal role for an experienced professional looking to join a dynamic team within a rapidly growing, award-winning and highly accredited company.
The Infrastructure Platform team provides 3rd and 4th line technical escalation, delivering the reliable operation and lifecycle management of core infrastructure platforms that are foundational to our shared, private and hybrid-cloud solutions. The team is accountable for compute virtualisation platforms, enterprise storage services, and backup and disaster recovery solutions that underpin customer-facing and business-critical services.
About the role
The Infrastructure Platform Team Leader provides day-to-day operational leadership, technical oversight, and people management for a high performing, customer focused technical team delivering Incident, Problem, Change, and Service Request fulfilment. Acting as the primary operational escalation point, the role combines hands-on technical leadership with close collaboration across teams to ensure ITIL aligned, stable, and high-quality service outcomes delivered in line with agreed SLAs, OLAs, and contractual commitments.
Key Tasks & Responsibilities
- People Leadership
- Provide effective line management, including regular 1-to-1s, performance reviews, development planning, wellbeing support, and objective setting aligned to service outcomes and customer satisfaction.
- Coach and mentor team members to develop technical depth, customer-facing capability, and career progression, maintaining skills matrices and development plans aligned to service needs and technology roadmaps.
- Ensure team members have clear roles, responsibilities, service ownership, and escalation paths, fostering accountability and consistent ITIL-aligned ways of working.
- Oversee and coordinate operational activity within the team, allocating and prioritising work and managing on-call rotas and skills coverage to balance operational demand, project activity, and individual capability.
- Promote a proactive, collaborative, and customer-focused service culture, fostering accountability, prevention-focused working, knowledge sharing, and continual improvement.
- Support recruitment, onboarding, and knowledge transfer, ensuring new and existing team members are equipped to deliver high-quality managed services.
- Service Operations
- Own day-to-day Service Operations, ensuring Incidents, Service Requests, Problems, and Changes are logged, prioritised, managed, and resolved in line with agreed SLAs, OLAs, KPIs, and contractual commitments.
- Act as the primary operational and technical escalation point, supporting Major Incident Management through technical coordination and recovery activities.
- Monitor service performance, incident trends, workload, capacity, and operational metrics, proactively identifying risks, degradation, and improvement opportunities.
- Drive effective Problem Management, ensuring recurring incidents and systemic issues are identified, root causes analysed, and permanent fixes or workarounds implemented.
- Ensure all changes to live services follow the agreed Change process, reviewing and approving changes for quality, risk, impact, and rollback suitability.
- Provide operational insight, metrics, and performance data to support Service Reviews, Continual Service Improvement, and customer assurance activities.
- Technical Leadership
- Provide technical assurance across supported platforms, infrastructure, and services, maintaining sufficient technical depth to support troubleshooting, peer review, and sound decision-making.
- Review and approve technical changes, and implementations, ensuring alignment to security, resilience, and industry best-practice principles.
- Support platform lifecycle management, including patching, capacity planning, upgrades, and roadmap input across managed infrastructure platform estates.
- Drive adoption of standard builds, reference architectures, tooling, and templates to reduce operational risk, cost, and complexity.
- Champion and deliver automation to improve efficiency, reliability, and cost-effectiveness of technical operations.
- Assist in identifying and addressing technical debt, proactively improving platform stability, maintainability, and scalability.
- Ensure technical documentation, runbooks, and operational procedures are accurate, maintained, and consistently followed.
Required Skills & Experience
- Proven experience leading or supervising a technical operations or infrastructure team, including 3rd/4th line or senior escalation functions.
- Hands-on experience with Incident, Problem, Change, and Service Request Management, including managing operational workloads within agreed SLAs.
- Experience operating within an MSP or outsourced IT services environment, supporting multiple customers simultaneously.
- Demonstrable leadership during high-impact customer incidents, with a strong understanding of SLAs, OLAs, and customer service expectations.
- Understanding of security, resilience, and business continuity principles.
- Strong hands-on technical experience across: Virtualisation (VMware, Hyper-V, Nutanix, Openstack), Enterprise storage arrays (SAN/NAS) and protocols (iSCSI, NFS, NVME), Backup and Disaster Recovery platforms (Veeam, Commvault, Zerto, Cloud Director Availability).
- Experience mentoring, coaching, and developing engineers in a service-driven operational environment.
- Analytical mindset with the ability to use service data to drive improvements.
- Organised and structured approach to workload, priorities, and service delivery.
Beneficial Skills & Experience
- ITIL Foundation or higher certification, with practical experience applying ITIL practices in an operational environment.
- Experience working with ITSM tools (e.g. ServiceNow or equivalent), including incident, change, and service reporting workflows.
- Experience participating in governance and service forums, such as CAB, Post-Incident Reviews (PIRs), and Service Review meetings.
- Formal leadership or management training, or equivalent experience gained through people leadership roles.
- Relevant technical or service management certifications aligned to infrastructure, operations, or service delivery.
- Experience driving operational improvement or service transformation initiatives, including process optimisation and continual service improvement.
- Experience supporting customer audits, assurance activities, or regulatory requirements.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Infrastructure Platform Team Lead in Gloucester employer: Node4
Node4 is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where innovation and collaboration thrive. With benefits like hybrid working, private medical insurance, and a commitment to professional development through the Node4 training Academy, employees are empowered to excel in their careers while enjoying a supportive environment. Located in Derby, Node4's modern facilities and diverse workforce create an inspiring atmosphere for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Platform Team Lead in Gloucester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Node4 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Node4 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Node4!
✨Direct Apply to Node4
Let's not forget to apply directly through the Node4 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Platform Team Lead in Gloucester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Node4.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Node4. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Node4
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
