At a Glance
- Tasks: Elevate customer experience and maximise ERP system potential for over 750 clients.
- Company: Join Node4, a leader in ERP solutions with a focus on customer satisfaction.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Dynamic team environment with excellent career growth and fun company social events.
- Why this job: Be the trusted advisor that helps businesses thrive with innovative ERP solutions.
- Qualifications: In-depth ERP knowledge, strong communication skills, and project management experience required.
The predicted salary is between 45000 - 55000 £ per year.
About the role
Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support over 750 NAV/Business Central customers, and we’re looking for a dedicated Engagement Manager who can elevate our customer experience and maximise the potential of their systems.
Key Responsibilities
- Customer Happiness: Ensure our customers are happy, well‑served, and fully informed.
- Stay Updated: Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third‑party solutions; conduct site visits as needed.
- Deep Understanding: Dive deep into your customer’s business to build comprehensive account plans that enhance processes and drive success.
- Innovation Advocate: Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group.
- Customer‑Centric: Prioritise understanding customer needs and making their systems work seamlessly for them.
- Internal Coordination: Collaborate with the Projects Team to manage change requests efficiently.
- Team Synergy: Foster dynamic working relationships with other teams within Node4.
- CRM Maintenance: Keep the CRM system updated with relevant information.
- Identify Opportunities: Spot commercial opportunities and raise change requests as needed.
- Time Management: Efficiently manage your time and schedule to maximise productivity.
- Trusted Advisor: Become the trusted advisor and primary conduit between Node4 and the customer.
What will you bring?
- ERP Knowledge: In‑depth understanding of NAV/Business Central and its application in different business contexts.
- Customer Focus: Proven ability to maintain and enhance customer satisfaction through exceptional service and support.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Project Management: Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effectively.
- Analytical Abilities: Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions.
- Technical Acumen: Familiarity with TNP software and third‑party solutions, with the ability to learn and adapt to new tools and technologies.
- Relationship Building: Strong interpersonal skills with a track record of building and maintaining dynamic working relationships.
- Organisational Skills: Effective time and diary management, with an ability to balance various responsibilities and meet deadlines.
- CRM Proficiency: Experience with CRM systems to keep customer data accurate and up‑to‑date.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Engagement Manager employer: Node4
Node4 is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where innovation and collaboration thrive. With benefits like hybrid working, private medical insurance, and a commitment to professional development through the Node4 training Academy, employees are empowered to excel in their roles. Located in Derby, Node4 fosters a supportive environment that values diversity and encourages team members to go further for each other and their clients.
We think you need these skills to ace Engagement Manager
ERP Knowledge
Customer Focus
Communication Skills
Project Management
Analytical Abilities
Technical Acumen
Relationship Building
